xyzan J.
Senior Technical Support Specialist
Open to offersNew to PlatformAbout
Xyzan J. is a highly adaptable professional with over 11 years of experience spanning Technical Support, Customer Service, Medical Sales, and the Hospitality industry. He has successfully supported global brands such as Microsoft, DirecTV, and Sprint, displaying expertise in hardware/software troubleshooting, billing resolution, and effective team leadership. His foundational knowledge in nursing, combined with caregiving certification, complements his technical and sales capabilities. In his role as a Technical Support Representative at DirecTV, Xyzan diagnosed and repaired complex satellite systems, while also managing customer inquiries and billing issues. His tenure in Sprint International saw him serve as a subject matter expert in global mobile services. Xyzan's expansive skill set is further highlighted by his experience in hospitality, where he excelled in bartending and kitchen management, ensuring food safety compliance.
Experience
Technical Support Representative II
Concentrix CVG Philippines Inc. · 2018 — 2026Diagnosed and repaired DIRECTV satellite systems, guiding customers through complex troubleshooting processes for receivers and remote controls across various setups.Customer Service Representative – Senior Agent Specialist
iQor Philippines · 2017 — 2018Functioned as an escalation point for global mobile services, managing international device troubleshooting and network roaming configurations, while processing high-volume billing transactions.Microsoft Technical Support Representative
Sutherland Global Services · 2015 — 2017Served as the frontline technical expert for enterprise software systems, addressing issues related to OS configurations, virus remediation, and credential management, while optimizing computer system setups.Customer Representative (FTD Seasonal Account)
Sutherland Global Services · 2015 — 2015Provided empathetic service to resolve holiday order complaints, process refunds, and manage product exchanges efficiently.Medical Sales Representative
Solar Biotech Incorporated · 2014 — 2014Promoted and secured sales for specialized pharmaceutical lines and medical equipment by delivering clinical presentations to healthcare professionals.Health Monitoring Specialist
New Start Online Health Corporation · 2014 — 2014Utilized specialized health monitoring software and digital diagnostic tools to evaluate and report systemic biometric data.Hospitality Portfolio (Bartender, Cook, & Cashier Roles)
Various Establishments · 2008 — 2013Crafted cocktails and provided table service at Rider’s Haven Korean Resto Bar. Managed bar operations and kitchen control at Duyan Resto Bar, ensuring compliance with food safety standards. Handled inventory control and equipment sanitation at Rumours Bar, while managing cash flows at Kafadafus Bar and Resto.Sales Marketing Representative
AARC Marketing Medical Supplies · 2007 — 2008Expanded B2B accounts by introducing new medical inventory to local clinics and hospitals, streamlining procurement orders.
Skills & Expertise
Education
- Bachelor of Science in Nursing (Undergraduate)Baguio City, Philippines · 2004 — 2008
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