Yaj D.

Yaj D. is a seasoned Subject Matter Expert and Customer Care Specialist with extensive experience in the logistics and e-commerce sectors. Her academic background includes studies at AMA Computer Learning Center and the University of Makati, enhancing her expertise with a Bachelor of Multimedia Arts in Film Production. Yaj's professional journey includes a noteworthy tenure at IBEX Global Solutions Inc., where she honed her skills in customer service and team management. She has a robust track record working with FedEx, addressing logistics challenges such as tracking, scheduling shipments, handling package and employee concerns, and managing surface-level billing issues. Yaj excels in mentoring, having provided support and certification for newly-hired and tenured agents, bolstered by her proficiency in multitasking, efficient tool navigation, and call handling in high-pressure environments.