Yanga
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Yanga E. is a highly motivated entry-level Customer Service Representative based in Johannesburg, South Africa, renowned for her exceptional ability to build relationships and deliver outstanding customer service. She brings a robust set of skills pivotal to customer-focused roles, including Salesforce CRM proficiency, mastery of Customer Relationship Management (CRM), and adeptness in Data Entry and Microsoft Office. Her educational journey at Central Johannesburg College, where she is pursuing a Certificate in Marketing, has fortified her with practical experiences in marketing campaigns, teamwork, and communication, essential in fast-paced environments. Alongside certifications like the Salesforce Essential Training and Zendesk Customer Service Professional Certificate from LinkedIn Learning, Yanga is positioned to contribute positively to achieving sales goals through effective product promotion and professional customer engagement.
Experience
Customer Service Representative
Central Johannesburg College · 2024 — PresentParticipated in marketing campaigns and promotional activities as part of coursework, while practicing persuasive communication and presentation skills. Engaged in customer interaction simulations to enhance communication capabilities. Contributed to team projects that required organization and multitasking, managing deadlines with accuracy and professionalism. Utilized Microsoft Word and basic Excel for report generation and project tracking. Developed problem-solving skills through operations in fast-paced academic settings and strengthened interpersonal communication through presentations and group activities.
Skills & Expertise
Education
- Certificate in MarketingCentral Johannesburg College · 2024 — Present
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