Yanga M.
Junior Technical Support Specialist
Open to offersNew to PlatformAbout
Yanga M. is a skilled professional with experience in sales and technical assistance, bringing a strong proficiency in English and native fluency in Xhosa to his roles. During his tenure as a Sales Assistant at Old Khaki from February 2020 to March 2021, Yanga excelled in customer service by greeting and assisting customers, maintaining comprehensive product knowledge, and managing diverse payment methods. His responsibilities included organizing product displays, replenishing stock, and supporting inventory control. Later, at Cape Peninsula University of Technology, Yanga served as a Computer Lab Assistant from March 2024 to November 2024. In this role, he provided crucial technical support, supervised lab operations to maintain compliance, and assisted students and faculty with software and hardware issues. Yanga is currently advancing his education with a Business Management Diploma at Cape Peninsula University of Technology while maintaining a commendable GPA of B+.
Experience
Computer Lab Assistant
Cape Peninsula University of Technology · 2024 — 2024Delivered technical support to students and faculty for lab computers, printers, and software applications, while overseeing the lab environment to ensure compliance with IT policies. Assisted users in troubleshooting hardware and software issues, conducted routine maintenance, and reported technical problems to the IT department. Supported students in utilizing academic software, such as Microsoft Office, and maintained cleanliness and organization in the lab.Sales Assistant
Old Khaki · 2020 — 2021Welcomed and assisted customers to create a positive shopping experience, while maintaining thorough product knowledge for accurate recommendations. Managed various payment methods at the point of sale and ensured the sales floor was well-stocked, organized, and clean. Participated in inventory control through stocktakes and deliveries, and collaborated with team members to achieve sales targets and enhance customer service.
Skills & Expertise
Education
- DiplomaCape Peninsula University of Technology · 2024 — Present
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