YANIRA B.

Yanira B. G. is a seasoned professional in business administration and comprehensive auditing with expertise in CRM management and ISO 9001 quality standards. Having built a successful career in consultative sales and strategic account management, Yanira excels in optimizing sales pipelines using the PHVA cycle to drive customer engagement and loyalty. Her key competencies involve leveraging data-driven CRM strategies through platforms such as Salesforce and HubSpot, alongside adept execution in risk mitigation and turning customer feedback into business opportunities. In her role at Pioneer Growt, she provided specialized customer service support in the Texas medical coverage market, enhancing client responsiveness and accuracy in CRM traceability. At New Contact/Banco AV Villas, she led financial portfolio placements through high-level negotiation with corporate clients, constantly surpassing acquisition targets. Yanira's extensive experience in coordinating and documenting process changes within pharmaceutical and quality-centric environments further underscores her commitment to operational excellence and compliance.