Yanni S.

Yanni S., a seasoned Customer Support Representative, brings extensive experience in the healthcare and lending industries, showcasing proficiency in remote and hybrid support environments. Yanni has honed expertise in handling CRM Systems, Microsoft Office, and Google Workspace, contributing to a seamless customer experience. Beginning in a technical support role at Panasiatic Solutions, Yanni adeptly managed hardware and software issues while ensuring escalations to higher-tier teams were effective. In a seasonal capacity at Telesynergy Corp, Yanni excelled in logistics coordination and client communication, maintaining high satisfaction through accurate status tracking and problem resolution. As a Loan Specialist with Service First Asia Pacific, Yanni conducted high-volume outbound calls, verified critical documents, and ensured HIPAA compliance, further demonstrating strong capabilities in phone, email, and chat support. Yanni’s career at TTEC emphasized resolving complex member inquiries, from eligibility concerns to billing issues, further solidifying a commitment to delivering precise and empathetic service.