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Yaseen M. — Mid-Level Operations Manager from Philippines

Yaseen M.

Mid-Level Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishArabic
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About

Yaseen A. is an experienced operations and business support professional with a focus on office management, corporate training, and customer support across multinational companies in the outsourcing, telecommunications, and technology sectors. As Office Manager at Ninja VA, Yaseen manages daily office operations, administration, HR support, and staff coordination, serving as the main liaison between employees and management. At Qualfone and Teleperformance Philippines, Yaseen facilitated training and onboarding for sales development roles, evaluated training effectiveness, and reported results to management. Previous experience at Viacloud Telecom in Bahrain included bilingual business support and client communications. Yaseen holds an Automotive Engineering diploma, a Cloud Security Certification from Alibaba Academy, and has completed a Google Data Analysis course, providing a broad technical foundation alongside a multilingual skillset in Arabic, English, and Tagalog/Visaya.

Experience

  • Office Manager

    Ninja VA · 2025 — Present
    Oversee daily office operations, administration, and HR support while coordinating staff activities. Serve as the primary communication link between employees and management, effectively resolving operational issues to maintain workflow efficiency.
  • Trainer

    Qualfone · 2024 — 2025
    Conduct training programs and facilitate the onboarding process for new hires in sales development roles. Track employee performance, revise goals, and enhance retention rates. Assess the effectiveness of training initiatives and provide management with detailed reports.
  • Trainer

    Teleperformance Philippines · 2023 — 2024
    Execute training programs for new recruits in sales development roles while overseeing the onboarding process. Monitor performance, refine goals, and work on improving employee retention. Analyze training outcomes and relay findings to management.
  • Technical Support Representative

    Teleperformance Philippines · 2022 — 2024
    Address technical issues and manage account upgrades or cancellations while providing customer support across various time zones.
  • Business Support (Bilingual)

    Viacloud Telecom, Bahrain · 2021 — 2022
    Assist in resolving customer inquiries, support internal departments, and manage communications with business clients.

Skills & Expertise

Education

  • Automotive Engineering
    Aljabriya Technical School

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