Yasmine C.
Junior Technical Support Specialist
Open to offersNew to PlatformAbout
Yasmine C. is a skilled CX-Tier 1 Technical Support Specialist at KORE Wireless in Malta, bringing substantial experience from the transportation and storage sectors. In her current capacity, Yasmine adeptly handles both customer-facing interactions and backend operations within the telecom and consumer electronics IoT fields. Proficient in Swagger for backend provisioning, she also utilizes Looker for generating custom analytical reports, contributing significantly to the management and understanding of data. Known for managing high-volume technical cases and achieving service recovery goals, she employs tools like Elastic Search to conduct thorough connectivity investigations and ServiceNow for case management. Before her current role, she managed full-cycle accounts and payroll processing as an Accounts Executive, alongside previous extensive experience in accounting roles handling bank reconciliations, VAT returns, and financial discrepancies. Her educational background includes training in Python programming and leadership development, adding to her comprehensive skill set in both technical and financial domains.
Experience
CX-Tier 1 Technical Support
KORE Wireless · 2023 — PresentHandles high-volume technical support inquiries while ensuring SLA targets are met. Conducts detailed investigations into connectivity issues with Elastic Search and performs backend provisioning and configurations utilizing Swagger. Generates analytical reports with Looker for management and client review. Engages in root cause analysis to uncover systemic issues while participating in weekly operational meetings with GTS stakeholders.Accounts Executive
J Grech Ltd · 2022 — 2023Managed comprehensive accounts payable and receivable processes. Conducted reconciliations of creditors and debtors to maintain financial accuracy, performed monthly payroll submissions, and ensured compliance with Maltese regulations by submitting FS5 documentation.Junior Accountant
Impera Services Ltd · 2019 — 2022Oversaw inter-company transactions and conducted reconciliations for multiple entities. Processed VAT returns to ensure compliance and managed the posting of debtor and creditor invoices. Conducted routine bank reconciliations alongside financial verification tasks.Payroll and Accounts Officer
Ozo Group Ltd · 2018 — 2019Processed payroll data accurately for employees, ensuring timely disbursement. Maintained structured payroll records and developed payroll reports for management. Managed invoice postings for both suppliers and customers while ensuring precise processing and performed regular bank reconciliations.Junior Accounts Assistant
VFG Limited · 2017 — 2018Supported the accounting department through accurate posting of supplier and customer invoices. Conducted regular bank reconciliations to align financial records with bank statements while assisting in inter-company reconciliation tasks. Organized and maintained accounting documentation to ensure compliance.Accounts Clerk
C & F Building Constructors · 2017 — 2017Accurately posted invoices in the accounting system and regularly conducted bank reconciliations, addressing discrepancies. Assisted in various inter-company transactions and organized the filing of accounting documents to ensure compliance.Customer Service Team Leader
Aspider Solutions · 2015 — 2017Supervised daily operations of the customer service team, ensuring efficient task completion while maintaining service quality. Managed shift schedules and monitored team workloads. Assisted in conducting interviews and performing quality checks to ensure adherence to company standards.
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