YB P.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Prathama N. is a Customer Support Professional with over 5 years of experience managing high-volume customer interactions in contact center environments. Based in Yogyakarta, Indonesia, Prathama has served as a Customer Service Representative at PT IGT Solutions and PT Vads Indonesia, handling 60+ daily inquiries across phone, email, and live chat channels. Renowned for maintaining a live chat response SLA of approximately 2 minutes and resolving complex cases through ticketing systems within 3–5 minutes, Prathama leverages CRM tools such as Salesforce and ByteHi to track and manage customer issues. Prathama’s expertise includes thorough complaint resolution, adherence to SOPs, and collaboration with internal teams to ensure high customer satisfaction in the customer service sector.
Experience
CUSTOMER SERVICE REPRESENTATIVE
PT IGT Solutions · 2021 — 2025Managed over 60 daily customer interactions through phone, email, and live chat, ensuring fast response times of ±2 minutes for live chat and 3–5 minutes for email and tickets. Addressed customer complaints and complex cases accurately, utilizing Salesforce and ByteHi for issue tracking. Maintained consistent adherence to company SOPs and service standards while collaborating with internal teams to escalate critical cases.CUSTOMER SERVICE REPRESENTATIVE
PT Vads Indonesia · 2019 — 2021Facilitated customer interactions across multiple channels, including phone, email, and live chat, handling over 60 inquiries daily. Ensured response times met SLA requirements for live chat and complex tickets. Effectively resolved customer complaints and utilized Salesforce and ByteHi for managing customer issues, while adhering to standard operating procedures and service standards.
Skills & Expertise
Education
- Bachelor of Law (S1)Diponegoro University · — — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite YB P. to a job.
Sign in as an employer