Yda M.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Yda M. O. is an experienced professional with a demonstrated history in customer service and sales across several industries, including retail, telecommunications, and banking. She began her career as a Sales Associate at Rustans Commercial Corporation, where she excelled in providing efficient service to enhance sales and customer loyalty. Her journey continued at Teleperformance Philippines and Sykes Asia Inc., where she mastered roles as a Customer Service Representative and Back Office Agent, handling customer inquiries and processing complex insurance documents. As a Sales Chat Associate for Inspiro Relia Inc., she leveraged her sales skills by engaging with clients via inbound chat for America's leading TV provider. Most recently, at Capital One Philippines, Yda served as a Senior Operations Representative, expertly managing credit card account services and technical support inquiries. Her expertise is underpinned by strong competencies in Google Suite, MS Office, and Email Management, making her a proficient and versatile support specialist.
Experience
Chat Support Representative
Reliasourcing Inc · 2025 — 2026Addressed customer inquiries about products and services, provided solutions to issues, and maintained records in the support system.Inbound Customer Support (AirSpace Technologies)
Lizardbear Tasking Inc. (TaskUs) · 2021 — 2025Assisted drivers with the logistics of shipping medical supplies.Senior Operations Representative
Capital One Philippines · 2025 — 2025Listened attentively to customers to resolve issues, updated account information, and transferred calls to the appropriate departments as needed.Sales Chat Associate (DISH)
Inspiro Relia Inc. (formerly SPI Inc) · 2018 — 2019Offered sales expertise via inbound chat to promote TV services as part of America's No.1 TV provider.Customer Service Representative (Florist Transworld Deliver)
Alorica (Alorica Teleservices) · 2018 — 2018Processed customer orders and provided assistance for replacements, refunds, and cancellations on a seasonal account.Back Office Agent/Customer Service Consultant (Tal Insurance)
Sykes Asia Inc. · 2016 — 2017Processed insurance documents, including medical and financial files, by categorizing them appropriately.Customer Service Representative (Bell Mobility)
Telephilippines Inc. (Teleperformance Philippines) · 2015 — 2016Opened customer accounts by recording details and maintained customer records by updating information. Addressed product and service issues by clarifying complaints and facilitating resolutions.Grand Ambassador
Audio Video Solution Corporation (The Wow Group) · 2014 — 2015Engaged in product promotion, focusing on Videoke machines and High-End speakers among other products.Cashier
Kultura Store Inc. · 2013 — 2014Handled all cash transactions, receiving payments through various methods including cash, checks, and credit cards.Sales Associate
Rustans Commercial Corporation · 2012 — 2013Provided customers with courteous and efficient service to encourage purchases and enhance sales.Sales Associate
Job Solutions Manpower Agency · 2013 — 2013Delivered courteous and efficient service to customers to promote store merchandise and foster customer loyalty.
Skills & Expertise
Education
- B.S. Computer Engineering, UndergraduateUniversidad de Manila · 2009 — 2011
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