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Yeison M. — Junior Customer Service and Technical Support Representative from Costa Rica

Yeison M.

Junior Customer Service and Technical Support Representative

Costa Rica 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Yeison M. is a bilingual Customer Service Representative currently expanding his expertise in Technical Support and cybersecurity studies. Based in Alajuela, Costa Rica, he excels in resolving customer issues and enhancing satisfaction across various communication channels. With substantial experience in account management and customer retention, Yeison has worked with companies like Movate – Second Nature and Foundever, where he effectively diagnosed and resolved technical issues in a fully bilingual environment. His experience extends to logistics with Soluciones Creativas (DHL Seasonal) and chat support with Concentrix. A dedicated professional, Yeison is well-versed in CRM systems, Microsoft Office, and prioritization in fast-paced settings. As he pursues his education in Cybersecurity Engineering, Yeison is gaining competencies in networking, Linux, and Windows administration, complemented by certifications such as CCST Networking and Linux Essentials.

Experience

  • Customer Service Representative

    Movate – Second Nature · 2025 — 2026
    Provided customer support through various communication channels, addressed account and product inquiries, and ensured high customer satisfaction levels. Documented interactions and resolutions using CRM systems and Microsoft Office tools, including Excel and Word, while effectively multitasking across numerous customer cases.

  • Customer Service Representative / Technical Support

    Foundever · 2024 — 2025
    Delivered customer service and technical support through multiple channels, efficiently diagnosed technical issues, and maintained professional communication in a bilingual environment. Documented cases and tracked resolutions utilizing internal CRM and Microsoft Office applications while prioritizing tasks to meet service level agreements.

  • Retention Agent (Independent Contractor)

    SSG · 2024 — 2024
    Managed customer retention cases and account issues with a strong focus on logistics and service continuity, applied retention strategies to bolster customer loyalty, and provided thorough customer service with effective organizational follow-up.

  • Front Line Customer Service Representative

    Soluciones Creativas (DHL Seasonal) · 2023 — 2024
    Offered front-line customer support in a logistics setting, assisting customers with inquiries and service requests while demonstrating excellent communication skills in both written and verbal formats.

  • Chat Advisor

    Concentrix · 2023 — 2023
    Provided customer service via chat channels, efficiently resolving customer concerns and managing multiple conversations simultaneously with strong written communication skills.

Skills & Expertise

Customer SupportCybersecurity SpecialistCustomer Service RepresentativeAccounts PayableCustomer Service and Admin Support

Education

  • High School Diploma
    Institution not specified
  • Cybersecurity Engineering – Currently Studying
    Institution not specified

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