Yesica M.
Mid-Level Customer Service Agent
Open to offersNew to PlatformAbout
Yesica F. is a graduate with a Degree in Modern Languages from the University of Caldas, bringing experience in education and customer service within Colombia. She served as a teacher of English in primary schools at General Military School Rafael Reyes and Immaculate Heart of Mary College in Pereira, where she applied her expertise in English and French languages to support young learners. Additionally, she worked as an office and sales assistant at Colombia Storehouse in Cartago, gaining exposure to administrative and commercial functions. Most recently, Yesica F. has been a customer service agent at Accedo-24/7, handling client communications in a business process outsourcing environment. Her background is further supported by completion of international language examinations and professional development in neurolinguistic programming and emotional intelligence in educational contexts.
Experience
Customer service agent
Accedo-24/7 company · 2021 — 2026Provided assistance and support to customers, addressing inquiries and resolving issues effectively.Teacher of English of Primary School
General Military School Rafael Reyes · 2019 — 2020Instructed primary school students in English, creating engaging lesson plans and facilitating language development.Teacher of English of Primary School
Immaculate Heart of Mary College · 2018 — 2018Taught English to primary school students, employing various didactic strategies to enhance learning outcomes.Office and sales assistant
Colombia Storehouse · 2017 — 2017Managed office tasks and supported sales activities, ensuring efficient operations and customer satisfaction.
Skills & Expertise
Education
- Degree in Modern LanguagesUniversity of Caldas · 2013 — 2018
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