Yessy M.

Yessy M. is an accomplished Systems Engineer based in Bogotá, with a specialization in technological infrastructure management, technical support, and information security. Her expertise extends into the administration of Microsoft 365, Azure, Active Directory, and SharePoint environments. At the Superintendencia Nacional de Salud, she demonstrated her capabilities as a Systems Analyst by enhancing system availability by 25% through strategic maintenance planning. During her tenure at Indra Colombia as a Support Technician, she successfully reduced user downtime by 18% and improved customer satisfaction through efficient ticket management. Yessy holds certifications including Internal Auditor ISO/IEC 27001, showcasing her commitment to international standards like ISO and ITIL. Her credentials are further bolstered by a degree in Systems Engineering from Fundación San José, complemented by advanced studies in Information Security and Business Intelligence. She continues to support organizations by developing solutions that boost productivity, ensure data integrity, and enhance competitive technological edge.