Yjjy O.
Mid-Level Operations Coordinator
Open to offersNew to PlatformAbout
YJJY O. is an accomplished professional in operations and administrative management, currently serving as a Property Ops Coordinator at NGS Real Estate LLC. Renowned for her ability to enhance tenant-owner communication, she effectively handles 10–20 property-related requests weekly, ensuring seamless operations. In her role as Business Operations Lead & Marketing Manager at RRT Group, Inc., YJJY has driven cross-team coordination, managing 10–25 concurrent projects while bolstering vendor relations. Her tenure as a Service Coordinator at CCO Services highlighted her expertise in managing 35–65 cases weekly and ensuring healthcare compliance. Previously, as a Client Success Associate at Peak Support, she reduced response times by 60%, and during her time as an E-commerce Virtual Assistant at TalentPop, she enhanced CRM workflows. With over eight years of experience, YJJY's core competencies include CRM management, client success, and process improvement. She holds a Bachelor of Arts in Journalism from Bicol University.
Experience
Property Ops Coordinator (Tenant & Owner Liaison)
NGS Real Estate LLC · 2026 — PresentFacilitated effective communication between tenants and owners, minimizing delays in maintenance requests and operational approvals. Handled 10–20 property-related requests each week, ensuring timely follow-ups and consistent coordination.Business Operations Lead & Marketing Manager
RRT Group, Inc. · 2025 — PresentEnhanced coordination among marketing, partnerships, and operations teams to support effective execution of business initiatives. Oversaw 10–25 projects and campaigns concurrently, ensuring adherence to deadlines with internal teams and external vendors. Improved processes for vendor and partner coordination, which reduced communication gaps.Service Coordinator & Care Eligibility Advisor
CCO Services · 2025 — 2025Managed a weekly caseload of 35–65 members, ensuring prompt coordination of care services and maintaining accuracy in documentation. Assisted with eligibility and enrollment processes, which enhanced the flow and minimized processing delays. Ensured compliance with healthcare regulations, while keeping case records organized and accurate.Client Success Associate
Peak Support · 2024 — 2024Handled 40–80 customer interactions daily across email, chat, and phone channels, successfully reducing response times by 60%. Addressed customer issues related to refunds, orders, and account inquiries, consistently meeting service level agreements.Real Estate Virtual Assistant
Brokerage Firm · 2024 — 2024Managed monthly updates of 50–120 CRM entries and property listings, thereby enhancing data consistency and organization. Organized client appointments and follow-ups, ensuring effective communication with active leads. Assisted with property research and documentation to support listing decisions and market positioning.E-commerce Virtual Assistant
TalentPop · 2023 — 2024Processed 40–80 daily customer support tickets, improving efficiency across various e-commerce brands. Handled order tracking, refunds, and returns while ensuring quality and accuracy in service delivery. Enhanced CRM documentation and workflow consistency throughout customer interactions.Technical Support Associate
Netfluence Corporation · 2021 — 2023Increased efficiency in ticket resolution by 30–55% while managing 20–60 daily technical support cases. Provided end-user troubleshooting and issue resolution within a high-volume support context. Recorded solutions and escalated complex issues for timely resolution.Customer Service Representative
Sutherland Global Collection Services LLC · 2019 — 2021Oversaw 50–100 daily customer interactions, addressing billing, account, and service-related inquiries. Maintained high service quality in resolving customer issues across diverse channels. Enhanced CRM documentation accuracy and ensured meticulous case tracking and updates.Data Analyst
Expertise · 2019 — 2019Conducted analysis of datasets to identify trends that support business decision-making. Generated reports and summaries aimed at improving operational visibility and reporting accuracy, while ensuring data consistency.
Skills & Expertise
Education
- Bachelor of Arts in JournalismBicol University · 2014 — 2018
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