Ynna V.

Ynna V. is a dedicated professional with extensive experience in retail, customer service, and community leadership. During her tenure at Quantrics Enterprises Inc. from May 2021 to May 2024, she excelled as a Retail and Customer Service Specialist, assisting store representatives and managing customer accounts, including credit checks and risk assessments. Ynna adeptly addressed customer inquiries, billing concerns, and service issues, showcasing her strong capabilities in customer communication and conflict resolution. Concurrently, she served as the Youth Council Chairperson for a Local Government Unit from November 2023 to December 2025, where she led youth programs and coordinated community-based projects, enhancing engagement through organized events and outreach initiatives. Her background in program development and project coordination was further demonstrated when she oversaw municipality-wide youth programs, emphasizing her ability to foster collaboration among diverse groups. Ynna holds a Bachelor of Science in Business Administration with a major in Human Resource Management from Naga College Foundation, Inc., and possesses strong skills in voice and non-voice communication, time management, and managing high-volume interactions. Most recently, she further diversified her expertise as a Healthcare Customer Service Associate at Peak Support, managing complex customer concerns with healthcare providers.