Yolanda M.
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Yolanda M. is a seasoned professional in the fields of customer service and administration, bringing over two decades of rich experience spanning vehicle sales, car rental operations, call center functions, and office administration. She has consistently demonstrated the ability to manage high-volume client interactions, maintain precise records, and contribute to operational efficiency in fast-paced environments. Yolanda's career includes roles such as Vehicle Sales Executive at Hyundai and NTT Volkswagen, where she achieved monthly sales targets and provided tailored product recommendations to clients. Her proficiency in CRM Systems and MS Office Suite has been further applied at Cape Town Airport's car rental operations, where she managed front desk activities and fleet scheduling. At Nkwenkwe Construction, she handled comprehensive office administration, from coordinating HR functions to managing daily operations, while maintaining high standards of service. Fluent in both English and isiXhosa, Yolanda embeds a strong work ethic into all her professional endeavors.
Experience
Vehicle Sales Executive
Hyundai, NTT Volkswagen · 2023 — 2025Consulted with customers to ascertain vehicle requirements and provided customized product recommendations, consistently meeting monthly sales objectives. Managed the entire sales cycle from initial inquiry to final handover, ensuring a seamless customer experience. Maintained comprehensive client records and proactively followed up on leads to foster long-term relationships. Performed administrative duties including preparing quotes, processing orders, and coordinating with the finance department.Customer Service Representative/ Customer Service Agent
Cape Town Airport · 2017 — 2023Oversaw front-desk operations, managing customer check-in and check-out processes, vehicle allocation, and fleet scheduling. Processed rental agreements, handled payments, and ensured the accuracy of booking and billing records. Efficiently addressed customer complaints and queries, upholding high satisfaction levels. Coordinated with logistics teams to make sure vehicles were available, clean, and roadworthy. Generated daily operational reports and managed filing systems.Office Administrator
Nkwenkwe Construction · 2010 — 2017Handled daily office operations including reception management, switchboard duties, correspondence, and filing systems. Timely processed client quotations and invoices to support accurate financial records. Assisted with HR functions such as leave tracking, onboarding of new employees, and compliance administration. Organized meetings, arranged travel logistics, and offered general administrative assistance to management and staff. Provided customer service to walk-in clients, managed phone inquiries, and handled email communication. Monitored office supplies inventory to ensure operational continuity.Call Centre Agent / Customer Service Representative
Old Mutual (Call Center), Old Mutual (Walk-in Branch) · 2006 — 2010Managed inbound and outbound calls to address customer queries, process requests, and escalate complaints as necessary. Entered and updated customer data in CRM systems while maintaining high standards for call quality. Achieved individual KPIs including call handling time, first call resolution, and customer satisfaction metrics. Assisted team supervisors with administrative duties, scheduling shifts, and preparing quality assurance reports.Telesales Consultant
The Foschini Group · 2005 — 2006Conducted outbound sales calls to present new products and services while actively working towards sales targets. Established and nurtured strong relationships with new and existing clients through professional communication. Recorded customer information and sales data accurately in CRM systems. Addressed customer objections confidently, providing suitable solutions to finalize sales and attract new business. Responded to customer inquiries with thorough product and service knowledge to ensure a positive experience.
Skills & Expertise
Education
- IT Networking DiplomaVarsity College · — — 2004
- Certificate in Computing EngineeringInstitution not specified · — — 2003
- National Senior Certificate (Matric)Institution not specified · — — 2002
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