Yolande W.
Junior Early Childhood Education Specialist
Open to offersNew to PlatformAbout
Yolande W. is a seasoned professional in the fields of Early Childhood Education, Customer Service, and Administrative Support, with a location base in Jamaica. Holding an Early Childhood Level 4 certification and a Customer Service certification from HEART/NSTA Trust (2022), she excels in fostering child development through structured learning activities. Her classroom management capabilities are complemented by her adeptness in client relations and conflict resolution in customer service and call center operations. Yolande has a proven track record of maintaining a safe and engaging educational environment, supporting inclusive teaching practices, and developing strong communication with parents and guardians. In customer service roles, she expertly handled inquiries, complaints, and service requests, ensuring smooth administrative operations with her organizational and problem-solving skills. Available for remote or online roles, she seeks opportunities to leverage her educational training and customer service experience to contribute to organizational success.
Experience
Early Childhood Teacher / Practitioner
[School or Institution Name]Designed and implemented learning activities that supported comprehensive development in children across cognitive, social, emotional, and physical domains. Ensured a safe and stimulating classroom atmosphere conducive to active learning and engagement. Engaged in daily supervision and behavior management while assisting with routine classroom activities. Regularly monitored student progress and corresponded with parents regarding academic and emotional development. Developed teaching aids and resources aimed at enhancing educational outcomes. Applied inclusive teaching methods to cater to the diverse needs of students.Customer Service Representative / Call Center Agent
[Company Name]Handled customer inquiries, complaints, and service requests efficiently and professionally. Conducted both inbound and outbound calls, adhering to high standards of telephone etiquette and customer service. Delivered accurate information and resolved customer issues in a timely manner. Maintained customer records with precision to support seamless administrative tasks. Focused on providing exceptional customer experiences while consistently adhering to productivity and performance benchmarks. Successfully thrived in high-pressure environments, maintaining strong attention to detail.
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