Yolande V.
Mid-Level Administrative Case Manager
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Yolande V. is a seasoned professional with over 20 years of experience in administrative coordination and office management within the oncology and haematology sectors. Based in Johannesburg, she has a proven record of coordinating complex treatment workflows where precision and confidentiality are paramount. Her expertise extends to stakeholder liaison, where she serves as a crucial communication bridge between patients, doctors, and insurance representatives. In her role as a Haematology Case Manager at Karen Gunther Inc., Yolande manages the comprehensive administrative flow of treatment cases, ensuring data accuracy and timely submissions. She excels in Excel tracking and documentation control, which is vital for maintaining accurate treatment records. Her career includes pivotal roles in major practices like Sandton Oncology and Drs Ruff and Partners Oncology, where she was instrumental in managing patient care and documentation. Yolande is adept in systems like SAOC, ICON, and has proficiency in Altron Healthtech for effective practice management.
Experience
Haematology Case Manager / Administrative Case Coordinator
Karen Gunther Inc · 2023 — PresentCoordinate the administrative workflow for haematology treatment cases, ensuring accurate and timely completion of scripts, dose information, approvals, and supporting documents. Serve as a liaison between patients, doctors, pathology providers, pharmaceutical representatives, and medical schemes, ensuring clear communication. Maintain and manage daily workload records, Excel trackers, patient files, and feedback reports to track case progress and treatment plan changes. Prepare and quality-check scripts, motivation letters, and treatment documentation for reimbursement processes. Manage follow-ups, renewals, and treatment plan alterations while ordering treatment drugs and coordinating timing for reliable delivery. Train new staff on treatment systems and contribute to manuals and process guidance.Oncology Case Manager / Practice Administration Coordinator
Sandton Oncology · 2016 — 2023Oversee the administration of treatment requests using platforms such as SAOC, ICON, and Altron Healthtech/Medemass, including documentation for stem-cell transplants. Compile treatment plans, motivation letters, and clinical data packs for medical professionals and insurance companies. Prepare updates for doctor meetings and assist in modifying treatment documentation as necessary. Coordinate communication and appointments among patients, doctors, and pharmaceutical representatives. Support cancer-awareness activities and patient-day events, collaborating with media and stakeholders.Oncology Case Manager / Administrative Coordinator
Drs Ruff and Partners Oncology · 2009 — 2016Create accurate motivation letters, scripts, and clinical data documentation for timely oncology cases. Facilitate communication among patients, doctors, pharmaceutical companies, and medical insurers. Review medical reports and handle treatment requests through platforms like SAOC/ICON, verifying correctness prior to submission. Organize appointments and manage schedules between doctors, patients, and pharmaceutical representatives.Oncology Case Manager / Patient and Practice Administration
Gauteng Oncology · 2005 — 2009Support patient orientation and coordinate approvals and administration related to radiation oncology treatment. Compile treatment plans, motivation letters, and clinical data while collaborating with doctors, patients, medical schemes, and pharmaceutical providers. Review reports and handle treatment requests through SAOC/ICON, ensuring accuracy and timeliness.Direct Sales and Customer Service
Kodak SA · 2004 — 2005Manage direct customer sales, process product and chemical orders, and provide daily reports to head office. Offer front-line customer service support.Registered Nurse
Rosepark Netcare Hospital · 1991 — 2003Deliver pre- and post-surgical care, support trauma and children's ward patients, provide oncology unit assistance, monitor patients, and administer medication while communicating with families. Aid in roster scheduling, ward administration, and maintain high-pressure service delivery in the hospital.
Skills & Expertise
Education
- Nursing qualificationRose Park Hospital · — — 1991
- Grade 12 completedDr Malan High School
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