Yolly M.
Mid-Level Customer Service Recruiter
Open to offersNew to PlatformAbout
Yolly D. is an experienced Recruiter specializing in talent sourcing for staffing and recruitment agencies, including Legacy Personnel Inc., where she supported the hiring of medical personnel for government and correctional institutions like State Prison (CDCR facilities), Shiftmed, and Federal Correctional Institution. Previously, she held customer service positions with Sitel Palawan, providing support for clients such as Monat Inc., Macy’s Inc., and Instacart. Her expertise includes candidate screening, job posting management, and high-volume call handling. Additionally, Yolly’s background in administrative assistance includes spreadsheet management and onboarding coordination, with a Bachelor of Science in Social Work from Western Philippines University.
Experience
RECRUITER
Legacy Personnel Inc. · 2023 — 2026Supported the recruitment of medical personnel for State Prison facilities, including tasks such as job requisition, sourcing candidates, and screening applicants. Conducted initial interviews and facilitated the submission of candidates to clients, overseeing the client interview and job offer processes, while ensuring compliance with requirements and onboarding procedures.CUSTOMER SERVICE REPRESENTATIVE
Sitel Palawan (Monat Inc) · 2020 — 2023Provided inbound and outbound customer support by assisting customers with order placements, refunds, replacements, and account inquiries. Supported sales partners regarding commission concerns and resolved customer issues to enhance satisfaction and retention.CUSTOMER SERVICE REPRESENTATIVE
Sitel Palawan ((Macy’s Inc | Instacart) · 2018 — 2020Handled high-volume customer calls for retail and delivery services, assisting customers with order placements and tracking shipments. Managed processes for credits, refunds, and replacements accurately.SOCIAL WORKER ASSISTANT
Municipal Social Welfare and Development Office · 2014 — 2015Facilitated seminars, outreach programs, and livelihood initiatives while conducting client interviews and needs assessments.LOAN OFFICER
Negros Women for Tomorrow FoundationConducted client interviews and processed loan applications while maintaining organized financial records. Managed collections of weekly payments and educated clients on loan terms and repayment schedules, offering assistance to senior citizens and persons with disabilities (PWDs).
Skills & Expertise
Education
- Bachelor of Science in Social WorkWestern Philippines University · 2012 — 2013
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