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Yousra A. — Junior Customer Service Specialist from Netherlands

Yousra A.

Junior Customer Service Specialist

Netherlands 3-6 years
Open to offersNew to Platform
Languages
English
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About

Yousra A. is an experienced Customer Service Representative specializing in the pharmaceutical industry and e-commerce support, working with major platforms like eBay and Amazon. She has a proven track record of delivering exceptional customer care by troubleshooting issues and achieving swift resolutions while maintaining customer satisfaction and relationship management. She holds a Doctor of Pharmacy degree from Lahore Medical and Dental College. At GettaBox Ltd, Yousra manages eBay and Amazon order processes, including handling returns, ensuring adherence to e-commerce policies, and maintaining account health metrics. She excels in eBay Order Management, Amazon Seller Central handling, and Feedback/Rating Management, demonstrating strong command over CRM Tools such as Zendesk and Salesforce. Her commitment to service excellence is highlighted by her 99%+ positive feedback and high-resolution rate for customer inquiries.

Experience

  • Customer Service Representative

    GettaBox Ltd · 2024 — Present
    Oversaw tracking of Amazon orders to meet performance benchmarks, adhered to Amazon’s A-to-Z Guarantee to mitigate negative claims, and addressed customer inquiries through Amazon messaging with empathy and professionalism. Monitored account health metrics and resolved issues related to delays or customer dissatisfaction through returns and replacements.

  • Customer Service Representative

    GettaBox Ltd · 2021 — 2023
    Managed eBay orders throughout the entire process from purchase to delivery, handled returns in accordance with eBay policy, and monitored courier tracking to quickly resolve any delivery issues. Responded to customer inquiries promptly to prevent escalation and offered resolutions like refunds or replacements for damaged or delayed products, while maintaining over 99% positive feedback through professional communication.

Skills & Expertise

RunwayE-CommerceCustomer Service Representative

Education

  • Doctor of Pharmacy
    Lahore Medical and Dental College · 2017 — 2022
  • Intermediate studies: Pre-Medical
    Queen Mary College · 2013 — 2016

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