YOUSSEF T.
Mid-Level Remote Customer Service and Sales Specialist
Open to offersNew to PlatformAbout
Youssef T. is a results-oriented freelance customer service and sales specialist with over three years of comprehensive experience working remotely. Demonstrating a proven track record, Youssef maintains a client satisfaction rate exceeding 95% across more than 15 projects. In his role, he handles over 50 sales interactions, focusing on building long-term client relationships. With dual language proficiency in Arabic and English, he expertly utilizes CRM tools to manage and resolve customer queries efficiently, achieving significant improvements in first-response resolution and reducing repeat interactions. Currently contributing to a print on demand business, he adeptly manages over 50 customer inquiries monthly and executes upselling strategies that enhance average order values. As a client service and engagement specialist, Youssef has completed 15+ projects with top-tier feedback, maintaining 100% on-time delivery. Additionally, his family business experience in Morocco underscores his strong bilingual communicative abilities and inventory management skills, further reinforcing his commitment to customer retention and service excellence.
Experience
Customer Service & Sales Specialist
Print on Demand Business · 2024 — PresentManaged over 50 inbound customer inquiries each month through CRM tools, achieving a 92% first-response resolution rate while minimizing repeat contacts. Enhanced repeat purchase rates by approximately 15% with personalized recommendations and proactive follow-ups. Established a structured feedback system that identified key service pain points, raising satisfaction scores from around 85% to above 95%. Applied upselling and cross-selling strategies, contributing to an estimated 10–15% increase in average order value.Client Service & Engagement Specialist
Freelance · 2023 — PresentManaged the delivery of over 15 client projects with a positive feedback rating exceeding 95%, consistently meeting deadlines and client expectations. Handled 3–5 concurrent accounts through Notion and Google Workspace, ensuring 100% on-time delivery. Decreased revision requests by roughly 30% by implementing a structured requirements-gathering process at the beginning of each project. Fostered long-term relationships with clients, generating approximately 60% of revenue from repeat customers.Customer Service Representative
Family Business · 2022 — PresentManaged more than 20 daily customer interactions via phone and in-person, effectively resolving inquiries to maintain a positive customer experience. Contributed to inventory management for over 100 SKUs, significantly reducing stock discrepancies through organized record-keeping. Enhanced bilingual (Arabic & English) communication skills through consistent engagement with customers.
Skills & Expertise
Education
- Baccalaureate in Physics SciencesHigh School Hassan II, Morocco · — — 2024
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