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Youssef G. — Senior Retail Banking Customer Service Officer from Egypt

Youssef G.

Senior Retail Banking Customer Service Officer

Egypt 6+ years
Open to offersNew to Platform
Languages
EnglishArabic
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About

Youssef G. is a results-driven Retail Banking Professional with over 5 years of experience in branch operations, customer service, and compliance within the highly regulated banking sector in Egypt. Currently serving as a Senior Banker at Banque Misr since December 2020, he expertly processes and authorizes over 100 daily transactions with a 98% accuracy rate. Youssef specializes in conducting KYC, AML, FATCA, and CDD reviews, adhering to Central Bank regulations, and has notably increased digital banking adoption by 30%. His prior role as a Senior Accountant at Sumitomo Electric Wiring Systems Egypt Ltd involved preparing financial statements and implementing cost control measures, reducing reporting discrepancies by 15%. With a Bachelor of Commerce in Accounting from Port Said University, he adeptly manages ERP and core banking systems while ensuring regulatory compliance. Youssef's proficiency in AML, KYC, FATCA compliance and digital banking promotion further cements his ability to enhance customer satisfaction and streamline banking processes.

Experience

  • Senior Banker / Customer Service Officer

    Banque Misr · 2020 — Present
    Process and authorize a high volume of daily transactions, covering deposits, withdrawals, transfers, and account services with a focus on accuracy. Conduct thorough KYC, AML, FATCA, and CDD reviews in accordance with Central Bank regulations and internal guidelines. Promote the adoption of digital banking to enhance customer convenience.

  • Senior Accountant

    Sumitomo Electric Wiring Systems Egypt Ltd · 2019 — 2020
    Prepare and analyze financial statements, reconciliations, and management reports to aid in decision-making processes. Implement cost control measures that address reporting discrepancies. Coordinate the monthly, quarterly, and annual closings while ensuring compliance with accounting standards.

  • Fixed Assets & Payables Accountant

    Sumitomo Electric Wiring Systems Egypt Ltd · 2017 — 2018
    Manage fixed assets accounting, oversee depreciation schedules, and track capital expenditures utilizing SAP. Monitor budgets and financial forecasts, ensuring compliance with taxation and audit requirements. Participate in external audits while maintaining strong asset and financial controls.

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