Youssef B.

Developed a portfolio of strategic accounts, providing regular reporting and KPI tracking. Conducted upselling and cross-selling activities on complex sales in coordination with operational teams. Proactively managed client satisfaction and retention for high-stakes accounts. Coordinated cross-functional teams and supported staff on effective commercial practices.

Executed the complete B2B and B2C sales cycle, including prospecting, qualification, demonstration, negotiation, and closing. Monitored activities and KPIs using Salesforce and Hermes, providing regular reporting to management. Focused on client retention and assisted the team with sales techniques.

Developed a B2B client portfolio by identifying recruitment and IT consulting needs among decision makers (CTOs, CIOs, Digital Directors). Managed the complete sales cycle, which included prospecting, qualification, need discovery, solution presentation, negotiation, closing, and mission follow-up. Marketed IT consulting solutions, payroll services, and staffing tailored to companies' digital transformation challenges. Identified, qualified, and supported IT consultants skilled in Cloud, Infrastructure, Cybersecurity, Data, AI, Development, and Project Management. Designed and executed multichannel prospecting campaigns using LinkedIn Sales Navigator, Apollo.io, and Lemlist to boost the generation of qualified leads. Enhanced commercial processes through the automation of prospecting sequences, CRM workflows, and conversion funnels. Utilized HubSpot, Salesforce, and AI tools (Claude AI, ChatGPT, Perplexity AI) to better tailor sales approaches, proposal writing, and productivity. Monitored sales KPIs, pipeline status, sales forecasts, and provided regular reporting for activity management. Collaborated closely with recruitment teams to ensure the rapid provision of top profiles to clients and maintain high satisfaction levels. Cultivated lasting relationships with clients and consultants to promote retention, recurring missions, and portfolio growth.