Ysha M.
Junior Back Office Analyst
Open to offersNew to PlatformPortfolios
About
Ysha Mae M., an accomplished Senior Frontline Support Representative, has over two years of experience specializing in high-level operations and technical support. Previously working at XtendOps Philippines, she efficiently handled backend requests such as account creation and logistics, while also utilizing her skills in Shopify to maintain accurate partner account records. During her time at Concentrix, she excelled in handling up to 90 customer interactions daily across voice, chat, and email platforms, resolving various issues related to billing and technical troubleshooting. Ysha Mae is adept at streamlining back-office processes and is highly proficient in the Google Workspace ecosystem. She is currently transitioning into the Virtual Assistant space, where her track record of strategic planning and reliability in managing high-pressure tasks for US-aligned operations positions her as an invaluable asset.
Experience
Back Office Analyst (B2B Support)
XtendOps Philippines · 2022 — 2026Managed backend requests, which included account creation, cancellations, and addressing logistics concerns. Processed orders and maintained customer data, while updating accounts using Shopify. Collaborated with internal teams to effectively resolve client issues and upheld high accuracy in partner account records.Customer Service Representative (Voice, Chat and Email)
Concentrix · 2019 — 2022Engaged in 70–90 customer interactions daily through calls, chats, and emails. Addressed and resolved issues related to billing, technical inquiries, and account management. Assisted customers with troubleshooting internet and mobile devices, and processed requests for account changes and service upgrades.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceWestern Mindanao State University · 2015 — 2019