Ysmael M.

Ysmael Mark P. G. is an accomplished professional known for his attention to detail and extensive experience in collections, customer service, and account management. His career spans several notable organizations, including WNS Global Services, Accenture, Telus International, Concentrix, Expert Global Solution, and Globe Telecom. As a Senior Associate at WNS, Ysmael excelled in reviewing applications to ensure compliance with underwriting guidelines and regulatory requirements, and in verifying documentation for policy issuance. His tenure as a Customer Service Associate at Accenture highlighted his prowess in negotiating payment plans for overdue accounts and maintaining excellent client relations. At Concentrix, Ysmael served as a Senior Quality Evaluator, where he efficiently conducted coaching sessions to enhance service performance and productivity. His solid educational foundation includes a BSBA in Management from the Philippine School of Business Administration, further underpinning his capabilities in quality analysis and customer service. Ysmael's career reflects a commitment to leveraging his problem-solving abilities and communication skills to achieve excellence in the business processing and telecommunications industries.