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Yuka S. — Mid-Level Business Development and Client Success Manager from Philippines

Yuka S.

Mid-Level Business Development and Client Success Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Yuka S. is a seasoned Business Development Executive with over 10 years of international experience spanning the UAE, US, and UK markets in industries such as sales, marketing, customer success, telecom, financial services, and back-office operations. She has a proven track record in lead generation, CRM management, and client retention, using systems like Salesforce, Zendesk, Ariba, and Siebel to build and manage sales pipelines, increase retention rates, and deliver high-volume remote support through email and chat. Yuka's expertise includes coordinating cross-departmental operations, executing data-driven reporting, managing billing and accounts for multiple properties, content creation for social media, and supporting executive-level documentation and scheduling. Her awards recognize achievements in customer satisfaction and high-resolution metrics.

Experience

  • Business Development Executive

    A2Z Group · 2024 — 2026
    Executed targeted outreach and follow-up campaigns to enhance client retention. Developed and managed sales pipelines utilizing CRM tools and cold outreach methods. Generated engaging social media content to increase brand visibility and collaborated with operations to optimize conversion rates and workflow.

  • Administrative Coordinator

    Bin Jumaa Import & Trading Est. · 2019 — 2024
    Oversaw daily operations, email communications, and reporting systems across multiple departments. Maintained CRM databases, producing reports concerning billing, contracts, and maintenance. Coordinated vendors, projects, and schedules for various properties while supporting executives with documentation and scheduling tasks.

  • Account Manager

    THE/STUDIO MANILA · 2018 — 2019
    Managed client accounts, enhancing customer experience and retention. Addressed issues promptly, facilitating smooth communication between clients and internal teams.

  • Customer Support Specialist (Back Office – Uber)

    Telus International · 2015 — 2017
    Handled high-volume email support for US and UK customers via CRM tools, achieving strong resolution rates and maintaining customer satisfaction metrics. Addressed escalations, processed refunds, and managed complex account concerns.

  • Billing & Sales Specialist

    I B E X G L O B A L · 2014 — 2015
    Provided sales, billing, and technical support for telecom services, enhancing retention through effective upselling and customer engagement strategies.

  • Financial Support Specialist

    AEGIS PEOPLE SUPPORT · 2014 — 2015
    Managed loan accounts by overseeing billing inquiries and collections. Processed customer payments, resolved disputes, and updated account records accurately.