Yusria S.
Open to offersNew to PlatformAbout
Yusria S. is a Junior SEO Specialist and Customer Experience Representative with a background spanning the e-commerce and travel services industries in the Philippines. She has over three years of experience managing customer inquiries, order issues, and support cases via platforms like Zendesk and Shopify within fast-paced online retail environments. At Angels Easy Travel and Tours, she coordinated office workflows, travel schedules, and client communications. Recently, Yusria completed hands-on SEO training, where she developed expertise in keyword research, on-page SEO, content optimization, and conducted basic website audits using tools such as Mangools and Google Search Console. Her work leverages an in-depth understanding of user behavior and search intent to optimize web content for both ranking and user engagement.
Experience
Customer Experience Representative
Awesome CX · 2023 — PresentHandled customer inquiries through email and chat regarding products, orders, shipping, returns, and accounts in an e-commerce setting. Ensured clear and brand-consistent communication while maintaining a focus on accuracy. Guided customers in exploring the online store and selecting suitable products. Addressed order issues, returns, and exchanges efficiently by adhering to company guidelines. Logged cases, monitored issue resolution, and escalated complex problems using CRM and e-commerce tools. Developed user-awareness and customer insights through regular interactions.Office Staff
Angels Easy Travel and Tours · 2022 — 2022Facilitated daily office functions by performing administrative duties, managing customer inquiries, scheduling, and coordinating travel arrangements. Ensured the maintenance of accurate records and organized documentation to promote efficient office workflows. Engaged with clients in a professional manner to resolve service-related issues. Successfully managed various tasks in an organized environment, upholding accuracy and punctuality.Customer Support Representative
Alorica Davao-PH · 2018 — 2019Supported daily operations by executing administrative tasks and addressing customer inquiries while coordinating scheduling and travel logistics. Maintained thorough and accurate records, ensuring that documents were well-organized to facilitate smooth workflows. Interacted with clients clearly and professionally, resolving service issues as they arose. Handled multiple responsibilities effectively while maintaining attention to detail and meeting timelines.
Skills & Expertise
Education
- Bachelor of Science in Agricultural BusinessKolehiyo ng Pantukan
- Health Care Services NC IINestor Fausta Memorial College Inc.
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