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Yusuf S. — Senior Customer Service Representative from Nigeria

Yusuf S.

Senior Customer Service Representative

Nigeria 1-2 years
Open to offersNew to Platform
Languages
English
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About

Yusuf S. is a seasoned Customer Service Representative with over 8 years of hands-on experience in high-volume customer-facing environments within the technology and sales support sectors. Serving as Team Leader & Client Conflict Adviser at Emagrim Company, Yusuf effectively resolved customer complaints, managed escalations, and maintained professionalism during extensive customer interactions. At Compovine Technologies, Yusuf specialized in chat and email support, addressing technical issues and recommending solutions tailored to customer needs. With a background in Economics from the University of Abuja and ongoing studies in Computer Science, Yusuf brings advanced skills in CRM Software & Data Management, Conflict Resolution, and technical troubleshooting to every role, ensuring accurate record-keeping and a high standard of service.

Experience

  • Team Leader & Client Conflict Adviser

    Emagrim Company · 2020 — 2023
    Managed customer complaints and escalations to ensure timely and satisfactory outcomes. Oversaw high-volume interactions while maintaining professionalism and empathy. Provided training and supervision for team members on customer service best practices. Ensured accurate customer records were maintained through the use of CRM tools. Enhanced customer satisfaction by delivering clear solutions and follow-up support.

  • Sales Support Technician

    Compovine Technologies · 2015 — 2020
    Delivered customer support through chat and email, addressing inquiries as well as technical issues. Assisted clients in identifying needs, recommending suitable products or solutions. Managed multiple customer requests concurrently in a fast-paced environment. Collaborated with internal teams to efficiently resolve customer concerns. Kept detailed documentation of customer interactions and resolutions.

Skills & Expertise

Customer SupportSales SupportTechnical Support SpecialistCustomer ServiceCustomer Service RepresentativeQuality MonitoringCustomer Service and Admin Support

Education

  • B.Sc. Computer Science (Ongoing)
    University of the People · — — 2026
  • B. Sc. Economics
    University of Abuja · — — 2022

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