Yvonne S.
Junior Administrative Specialist
Open to offersNew to PlatformAbout
Alexis J. is an experienced Business Administrative Associate with a background spanning property management, content moderation, freelance writing, and customer support in sectors such as rental property management, e-commerce, technology, and hospitality. At Homely Rentals LLC, Alexis managed communication, financial processes, team training, SOP development, and implemented workflow automations in ClickUp. In the hospitality industry with TDCX Inc., Alexis supported Airbnb hosts and guests, resolving cases efficiently using Salesforce and Genesys platforms. Content moderation experience at The CodeBox Inc. involved video compliance and technical troubleshooting. As a writer for Goldman Agency and KalDrop Company, Alexis produced press releases, reviews, and SEO-optimized WordPress articles, leading content teams and coordinating via Slack and Trello. Alexis holds a Bachelor of Science in Industrial Engineering.
Experience
Rental Property Management VA
Homely Rentals LLC · 2025 — 2026Managed guest communications, coordinated with tenants, vendors, owners, and cleaners for daily operations. Processed invoices, reimbursements, and claims accurately and promptly. Trained and led virtual assistants, developing SOPs to enhance workflow consistency. Created simple automations in ClickUp to boost operational efficiency. Designed visually appealing guest guidebooks for effective boarding pass distribution.Airbnb Support Ambassador
TDCX Inc. · 2025 — 2025Provided assistance to Airbnb hosts and guests via chat, call, and email, addressing account needs and booking modifications. Identified and resolved concerns to improve case outcomes and enhance overall user experience. Utilized Salesforce, Genesys, and Atrium for organized documentation and adherence to structured processes to ensure reliable support.Content Moderator
The CodeBox Inc. · 2023 — 2023Collaborated with clients, stakeholders, and team members to discuss enhancements for mobile and web applications. Regularly moderated published videos for compliance with client standards and managed technical issues with AI-produced content. Produced weekly videos to connect with clients and promote the platform.Writer
Goldman Agency/ Freelance · 2020 — 2022Authored and submitted a significant volume of detailed book reviews weekly for various clients. Developed engaging and impactful press releases for a range of projects.Business Administrative Associate
KalDrop Company/ Freelance · 2021 — 2022Focused on freelance writing for e-commerce, dropshipping, and product reviews. Employed advanced SEO strategies and gained proficiency in creating and publishing content on WordPress. Oversaw a team of content writers, effectively delegating tasks through Slack and Trello. Organized data and coordinated workflows across multiple departments. Led weekly meetings with clients and team members to align on objectives and progress.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringCebu Institute of Technology- University · 2021 — 2025
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