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Zacharry L. — Virtual Assistant from Philippines

Zacharry L.

Virtual Assistant

Philippines 2-3 years
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

I’m a dedicated Filipino virtual assistant with over 4 years of experience in data entry, quality assurance, administrative support, and customer service. I help businesses stay organized, manage data accurately, and provide reliable support to clients while maintaining high standards of efficiency and professionalism.


I also bring 3 years of BPO experience in sales and customer support, where I developed strong communication, problem-solving, and relationship-building skills. I previously worked on a B2B campaign at Sixeleven Global Services & Solutions, conducting household surveys and collecting accurate consumer data across the United Kingdom while handling high volumes of inbound and outbound calls.


In addition, I worked as a cold-calling specialist and appointment setter, making 1000+ outbound calls daily to real estate professionals across Florida, New York, and Canada. My role involved introducing marketing services, qualifying leads, handling objections, and scheduling Zoom appointments while maintaining organized records in CRM systems.


I also have experience as Data entry specialist, performing precise and efficient data entry and lead enrichment for hipcamp by researching and updating detailed information on campgrounds, RV parks, and cabins, including pricing, amenities, and site types.


I also have experience as a medical virtual assistant, where I handled patient calls, scheduled and managed appointments, updated patient records in EMR systems, and assisted with clinic coordination while providing excellent customer service on behalf of healthcare providers.


I’m reliable, detail-oriented, and results-driven, with the ability to learn quickly and work independently. I’m committed to helping businesses improve operations, save time, and deliver a better experience.

Experience

  • Virtual Assisant (Medicare)

    ACS VA CALL CENTER, OPC · 2024 — 2026
    I managed high-volume outbound calling operations, placing 500–800+ calls daily to Medicare beneficiaries across the United States. Engaged senior clients in professional and compliant conversations to educate them on potential additional benefits available under their existing Medicare coverage. Accurately verified eligibility by confirming Medicare Part A and Part B enrollment and validating required documentation, ensuring proper qualification before endorsement. Built immediate rapport with elderly prospects through clear communication, empathy, and active listening, effectively addressing concerns and overcoming objections. Successfully qualified and seamlessly transferred eligible individuals to licensed Medicare agents for comprehensive benefits consultations, consistently achieving and exceeding daily KPIs for
  • Data Entry / Lead Enrichment / Quality Assurance Specialist

    Hipcamp · 2022 — 2025
    I have over three years of experience as a Data Entry Specialist at Hipcamp, where I was responsible for managing and maintaining accurate campsite listings, updating host information, pricing, and availability calendars, ensuring all data was complete, organized, and up to date. I also conducted thorough web research to verify property details, amenities, and locations, which helped maintain listing accuracy and enhanced the overall experience for both hosts and campers. Beyond data management, I provided comprehensive support to campers and hosts by assisting with bookings, reservations, cancellations, and account inquiries through both email and chat. I regularly coordinated with hosts
  • Cold Calling & Lead Generation

    Appen · 2018 — 2022
    I worked as a cold calling specialist and appointment setter at Appen, where I made over 800-1000+ outbound calls daily to real estate professionals across Florida (including Miami), New York, and Canada. My main responsibility was to introduce our marketing services, identify interested agents, and successfully schedule qualified Zoom appointments to help them grow their businesses. I consistently met and exceeded daily and weekly KPIs by maintaining high call volumes, strong conversion rates, and organized follow-ups. I communicated clearly and professionally, built strong rapport with prospects, and confidently handled objections.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology (BSIT)
    Cor Jesu College, Inc. · 2022 — 2025

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