Zahir A.
Senior Project Manager
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Zahir A. is a seasoned Senior Project Manager with over 14 years of experience in delivering programs for government ministries and enterprises in the education, ICT, and workforce development sectors. Currently based in Dubai, he has consistently maintained a 95% on-time delivery rate and improved client satisfaction scores by 45% through strategic risk management and stakeholder engagement. His expertise in managing multi-million-dollar programs has resulted in training over 10,000 participants. At Bab Altafasil Technical Services, he oversees key technical-services accounts, enhancing client relationships and revenue retention. Previously, at Core Knowledge Limited, he directed government contracts across Bangladesh, reducing delivery delays by 40% through detailed operational governance. He also successfully led retail sales and operations teams, and achieved rapid promotion through six roles due to his exceptional performance in project coordination and strategic market intelligence. Zahir's qualifications include advanced proficiency in project management tools like MS Project and JIRA, and fluency in both English and Bengali. He is actively pursuing PMP/PRINCE2 certification, expected to complete in 2026.
Experience
Accounts Manager
Bab Altafasil Technical Services · 2026 — PresentManage a portfolio of technical-services accounts, maintaining critical C-level relationships that support revenue retention and growth. Collaborate with pre-sales engineers to define and price customized solutions, ensuring alignment between client needs and technical capabilities to expedite deal closure. Oversee client onboarding and product training processes to enhance satisfaction and retention. Identify opportunities for upselling and cross-selling, converting service gaps into additional revenue streams. Handle contract renewals, forecast pipelines, and maintain CRM accuracy to ensure revenue targets and account KPIs are met. Serve as a senior escalation point, addressing complex service issues within agreed service level agreements.Senior Manager – Project Operations
Core Knowledge Limited (Rahimafrooz Group) · 2023 — 2025Directed the comprehensive delivery of large-scale government contracts for various ministries, ensuring effective budget management, defining project scope, and coordinating multiple vendors concurrently. Achieved high rates of on-time project delivery while navigating strict procurement guidelines and legislative deadlines. Developed and integrated project plans, risk registers, and RAID logs, resulting in significant reductions in delivery delays. Served as the primary point of contact for government interactions, managing ministry relationships and addressing change requests to enhance client satisfaction. Created, defended, and improved budget proposals, achieving cost efficiencies while meeting quality standards. Developed and guided a project team, establishing accountability frameworks to enhance their delivery capabilities. Generated weekly executive dashboards and ministerial progress presentations for senior stakeholders.Manager – Retail Sales & Operations
Core Knowledge Limited (Rahimafrooz Group) · 2020 — 2022Led a regional sales and operations team providing software solutions to retail partners across the nation, overseeing all aspects from prospecting to post-sales support. Managed full sales planning, revenue forecasting, and performance reporting while consistently meeting quarterly revenue goals. Coordinated between sales, marketing, and technical teams to ensure timely delivery of integrated client solutions, removing delays in cross-team handoffs. Revamped CRM processes and account management strategies, resulting in improved customer retention rates.In-Charge – Training Development & Project Operations
Core Knowledge Limited (Rahimafrooz Group) · 2018 — 2019Oversaw the complete project implementation lifecycle, including timelines, quality assurance, adherence to project scope, and compliance with government documentation requirements. Developed and facilitated 100+ training programs for over 10,000 government project participants, creating bilingual user manuals and video tutorials. Managed the preparation and submission of tenders in line with government procurement guidelines. Conducted thorough inspections of sites and warehouses, transforming findings into action plans for risk mitigation that prevented potential delays.Senior Executive → Resource Officer
Core Knowledge Limited (Rahimafrooz Group) · 2011 — 2017Advanced through six promotions based on achievements in project coordination, training delivery, and technical support on a nationwide scale. Executed strategic market surveys that provided actionable insights for executive leadership to influence bid and market entry strategies. Managed logistics and execution for large-scale government ICT rollout projects.
Skills & Expertise
Education
- Master of Arts (Hons) – English LiteratureJahangirnagar University · — — 2009
- Bachelor of Arts (Hons) – English Language & LiteratureJahangirnagar University · — — 2008
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