Zamani N.
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About
Zamani N. is a dedicated freelance customer service and sales advisor with a robust foundation in managing complex customer inquiries within the medical and telecommunications sectors. During his tenure with Fyxer, he effectively handled inquiries related to weight loss and general health, ensuring high customer satisfaction. His expertise includes verifying customer identities and managing chargebacks and refunds, ensuring compliance and preventing fraud. At Concentrix, he coordinated departmental resolutions for billing disputes, enhancing service delivery. His background in psychology allows him to approach customer service with a unique understanding of emotional and psychological dynamics, further enriched by his experience as an intern trauma counselor. Key skills include Project Management, Microsoft Suite proficiency, and a strong aptitude for data collection, management, and analysis. He holds a Bachelor of Psychology in Trauma from Pearson Institute of Higher Education, embodying a commitment to continuous improvement and excellence in customer support.
Experience
Customer service / retentions advisor
Fyxer · 2024 — PresentDelivered high-quality customer support to clients in the UK medical sector, effectively addressing inquiries and ensuring satisfaction related to weight loss and health. Verified customer identities to prevent fraud and complied with company policies. Managed processes for refunds, chargebacks, and identity verifications with precision and timeliness. Executed customer retention strategies to maintain long-term client relationships.Customer service / retention agent
Concentrix · 2023 — 2024Facilitated resolution of billing disputes and refund requests by coordinating efficiently between departments, thereby minimizing customer dissatisfaction. Analyzed customer feedback in detail to identify opportunities for service enhancements and retention improvements. Provided exceptional support to UK clients within the telecommunications sector.Customer services consultant
Outworx · 2022 — 2023Assisted UK customers with a variety of inquiries, ensuring their needs were met. Conducted identity verifications and supervised the processing of refunds and chargebacks. Drafted communications to higher management regarding prolonged query resolutions. Monitored order tracking from various retailers.Student support consultant
Mancosa College · 2019 — 2019Provided comprehensive support to students by addressing various queries and assisting with registrations and course material delivery. Responded promptly to all inquiries received each day and drafted emails for upper management when queries remained unresolved for an extended period.Enquiries clerk (Housing Department)
Durban University of Technology · 2018 — 2018Managed the flow of new applications while designating students to suitable residential houses according to their faculty. Processed student funding to connect with housing applications and accurately assessed student files.Intern trauma counsellor
Believe Youth Foundation · 2015 — 2016Engaged in career and trauma counseling while collecting data for research purposes. Delivered presentations focused on various topics that significantly impact youth.Sales assistant
Markham, Gateway branch · 2013 — 2014Collaborated with the merchandising manager to organize the store floor, aligning it with company standards. Assisted in signing up new accounts for customers and monitored new stock with an emphasis on inventory control. Handled cashier duties during peak periods.
Skills & Expertise
Education
- Bachelor of Psychology (Trauma)Pearson Institute of Higher Education · — — 2016
- NSC - MatricEshowe High School · — — 2009
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