Zamantanzi P.
Mid-Level Banking Administrative Specialist
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About
Zaman. M. is an accomplished Administration and Finance Support Professional with over nine years of experience in the retail banking sector. Her roles included significant tenures at First National Bank and Postbank in Johannesburg, where she excelled in credit and account administration, meticulous record-keeping, and efficient customer and employee query resolution. At Postbank, she serves as a Customer Service Clerk, focusing on card stock management and customer interaction for lost or damaged cards. During her time at First National Bank, she fulfilled multi-faceted roles, ranging from Universal Banker II to Branch Administrator, showing adeptness in process management and compliance within bank branches. Flawless in business English and proficient with advanced MS Office applications, Zaman. M. is known for her reliability and strong adherence to meeting deadlines. She is currently pursuing a BCom in Accounting at Stadio Higher Education, augmenting her practical knowledge with robust theoretical insights. Fluent in English, IsiZulu, and SiSwati, she possesses a comprehensive understanding of multilingual environments.
Experience
Customer Service Clerk
Postbank · 2024 — PresentManaged the collection and recording of all received card stock, ensuring its safety. Issued cards to customers after verification and entered information into the front-end system per SOP. Maintained accurate records of cards issued or transferred. Updated daily statistics and oversaw data and record-keeping systems. Addressed customer queries regarding lost cards, PIN resets, and damaged cards. Balanced and reconciled stock daily, returning unused cards for proper safekeeping.Universal Banker II
First National Bank · 2017 — 2023Served in a relief capacity across various roles such as Teller, Collections Consultant, and Cash Migration, facilitating smooth daily operations of branch functions. Processed account documentation, reconciliations, and administrative records while adhering to strict timelines. Handled customer and colleague inquiries related to accounts and transactions. Provided administrative support in areas such as filing, record-keeping, and reporting to senior management. Ensured compliance with legislative requirements and authorized frontline activities as needed.Sales and Service Consultant
First National Bank · 2014 — 2017Delivered customer support and resolved service-related issues, managing account inquiries and complaints. Took orders and oversaw client accounts while maintaining accurate records and documentation. Responded to customer questions and coordinated with internal teams to resolve issues efficiently. Worked alongside colleagues to achieve sales and service targets within designated timeframes.
Skills & Expertise
Education
- BCom in AccountingStadio Higher Education · 2026 — Present
- NQF Level 5 in BankingMilpark Business School, Johannesburg · 2012 — 2013
- Matric (Grade 12)Sabela High School, Newcastle · 2005 — 2009
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