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Zanele M. — Junior IT Support Specialist from South Africa

Zanele M.

Junior IT Support Specialist

South Africa 2-3 years
Open to offersNew to Platform
Languages
English
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About

Zanele M. is a dedicated IT Professional with a solid foundation in Development Software including JavaScript, C#, Python, PHP, and CSS. Having completed a degree in Business Information Technology at the University of Johannesburg, Zanele has aligned her technical expertise with business analysis and communication networks. From 2024 to 2026, she held an ICT Internship at SABS, where she effectively managed user accounts and access permissions, categorized ICT incidents, and performed initial troubleshooting for software, hardware, and network issues. Zanele also managed a business unit, focusing on contributing to business objectives and driving continuous improvement initiatives. Her educational background in Electrical Engineering from Ekurhuleni East College further complements her technical acumen in systems administration. Fluent in English, Xitsonga, and IsiZulu, Zanele excels in environments that demand system administration and IT support. She remains an asset to any organization seeking robust IT solutions and efficient problem-solving capabilities.

Experience

  • ICT Intern

    SABS · 2024 — 2026
    Assisted in managing user accounts and permissions. Documented and organized all ICT incidents and requests in the ITSM system for effective tracking and resolution. Conducted initial troubleshooting for software, hardware, peripheral, and network issues. Aided users with password changes, email problems, VoIP, and application login challenges while utilizing remote tools for query resolution. Escalated complex or unresolved issues to second line support teams as per established guidelines. Oversaw business unit management to align with the achievement of business objectives and promoted continuous improvement initiatives.

Skills & Expertise

IT and NetworkingCMSDanish Speaker

Education

  • Business Information Technology
    University of Johannesburg · 2019 — 2021
  • Electrical Engineering N4&N5
    Ekurhuleni East College · — — 2015
  • Senior Certificate (matric)
    Soshangane High School · — — 2013

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