Zanele M.
Mid-Level Branch Administrator
Open to offersNew to PlatformAbout
Zanele M. is a seasoned professional with over a decade of experience across diverse industries such as pharmaceutical, fashion, FMCG, manufacturing, and solar energy. Currently serving as a Branch Administrator at Smartenergy Coastal, she deftly handles invoicing, purchase orders, and basic bookkeeping, ensuring precise financial records and seamless operations. Her role demands a keen oversight in maintaining organized company documentation and managing facility-related matters. Previously, Zanele excelled at Segen Solar Pty Ltd as an Order Processing Team Leader, where she showcased leadership by improving order accuracy and reducing processing time. Her adept skills in CRM systems and proficiency with software like SAP, Oracle, Pastel, Sage, and Microsoft Office further highlight her ability to enhance customer service and operational efficiency. Zanele's educational background includes a Diploma in HR and Financial Accounting, from institutions like Alison Online and ICB, galvanizing her capability to thrive in various administrative and managerial roles.
Experience
Branch Administrator
Smartenergy Coastal · 2024 — PresentAdministered invoicing, purchase orders, and basic bookkeeping to uphold accurate financial records and facilitate daily operations. Supervised branch functions, maintained organized documentation, addressed internal and external communications, and managed facility-related matters including security and cleanliness.Order Processing Team Leader
Segen Solar Pty Ltd · 2022 — 2024Directed a team responsible for managing customer orders, enhancing coordination across departments, and executing improvements to increase processing accuracy. Supervised team KPIs, conducted performance reviews, and utilized data insights to anticipate workload and optimize resource distribution.Order Processing Assistant
Segen Solar Pty Ltd · 2019 — 2022Managed the complete processing of customer orders, ensuring accuracy and timely dispatch while maintaining clear communication with clients. Utilized company software for order data management, status tracking, and generating operational reports.Receptionist
Levi Strauss Pty Ltd · 2017 — 2019Welcomed clients, operated the switchboard, and ensured proper handling of mail and deliveries. Assisted with month-end financial tasks, including invoicing and purchase orders, while maintaining records for plant overtime and managing supply logistics.Temporary Contracts Front Desk Reception
Various Companies · 2014 — 2017Provided professional reception services, operated the switchboard, and ensured timely handling of messages. Managed incoming and outgoing correspondence, distributing it to relevant teams, while offering support to various departments.Office Administrator
Roche Products · 2011 — 2013Oversaw daily activities such as scheduling, correspondence, and reception duties. Managed warehouse inventory, dispatched orders, and issued medical equipment, ensuring timely delivery and assisting with employee onboarding and event coordination.Customer Service Representative
Amazon Development Center · 2010 — 2011Provided high-quality support through managing a high volume of calls, resolving complaints, and delivering accurate product information. Collaborated with warehouse and logistics teams to address delivery issues, ensuring timely updates for customers.Receptionist
Adcock Ingram Pty Ltd · 2007 — 2010Handled front desk operations, managed the switchboard, and facilitated mail distribution. Assisted with invoicing, order processing, and basic bookkeeping while resolving customer inquiries and coordinating compliance with shipping documentation.
Skills & Expertise
Education
- Diploma Financial AccountingICB · — — 2027
- Diploma Administrative, Secretarial & Personal AssistanteLearning College · — — 2025
- Diploma HRAlison Online · — — 2015
- Grade 12Zonnebloem Nest · — — 2002
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