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Zanele M. — Mid-Level Office and Tender Administrator from South Africa

Zanele M.

Mid-Level Office and Tender Administrator

South Africa Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Zanele M. is a skilled Office and Tender Administrator with extensive experience in a variety of roles across the administrative and customer service sectors. Her recent position at Wildbreak involved responsibility for office tasks such as answering phones, assisting with client inquiries, managing filing systems, and organizing meetings and travel arrangements. Previously, she served as a Customer Service Administrator at Takealot, where she efficiently managed order sheets, delivery service coordination, and database updates. With a background as a Customer Care Specialist at Virgin Active, she provided accurate information on customer orders and resolved billing disputes. Additionally, her work in events administration at Ovation Events allowed her to contribute to project planning and manage client relationships. Zanele's key skills include proficiency in the Google Suite and Microsoft Office Suite, along with effective time management and organizational capabilities. She holds a certificate in Business Administration, complementing her hands-on experience in diverse roles.

Experience

  • Office and Tender Administrator

    Wildbreak · 2023 — 2023
    Managed phone communications by transferring calls to appropriate staff or taking messages. Addressed client queries and inquiries regarding fuel purchases. Organized both hard copy and electronic files for the company. Developed budgets for stationery and compiled lists for ordering. Coordinated meetings with potential clients and arranged travel and flight bookings. Scheduled boardroom bookings for group presentations and filled out tender documents and quotations.
  • Customer Service Administrator

    Takealot · 2019 — 2021
    Handled phone calls by transferring them to relevant staff or taking messages. Provided assistance with client queries over the phone. Coordinated delivery services and maintained filing and storage systems. Monitored pickup point coordination for deliveries and retrieved information upon management's request. Prepared order sheets and meeting packs for delivery agents, maintaining databases, including the office contact list and HQ information. Loaded or updated customer orders and job cards in the CRM, and typed various documents and reports.
  • Customer Care Specialist

    Virgin Active · 2017 — 2019
    Delivered timely and accurate information regarding customer order statuses and product knowledge inquiries. Processed customer changes following established departmental procedures. Collaborated with the collections department to resolve outstanding fee disputes. Provided feedback on service failures or customer concerns and worked closely with internal teams to enhance customer service satisfaction. Clarified issues to resolve problems by researching solutions and escalating unresolved matters as needed.
  • Events Administrator

    Ovation Events · 2014 — 2016
    Participated in project planning for client events and promotional activities. Served as a project administrator, liaising with clients, service providers, and updating project plans. Supported the events team through research on concepts and ideas for events. Managed client, customer, and supplier databases, coordinated meetings, and maintained schedules while taking and sharing minutes. Organized and hosted client events and promotional activities while ensuring proper documentation and filing practices.
  • Au Pair

    Dr Lindiwe Cola · 2011 — 2013
    Assisted children with morning routines, including preparing school lunches and ensuring necessary books were packed. Collected kids from school and took them to extracurricular activities, providing afternoon meals and supervision during homework. Engaged children in stimulating activities and prepared for the next day by packing lunch boxes and school bags.
  • Radio Assistant

    VUT FM · 2009 — 2011
    Conducted background research for programs, interviews, and news stories while pitching ideas. Managed schedules and took notes during meetings. Oversaw guest visits and contributor engagements while maintaining contact lists.
  • Freelance Contributor

    Vibe Africa Media · 2008 — 2009
    Researched potential interview subjects for music articles, conducted interviews with artists, and compiled content for behind-the-scenes footage. Participated in red carpet interviews at award shows.
  • Performing Administrator

    Maxhoba Entertainment · 2004 — 2008
    Authored proposals for venue acquisition and took notes during meetings while distributing schedules to artists and crew. Collaborated with the communications team at Sibanye Mines to facilitate event execution while ensuring necessary performance equipment was available. Maintained a contact list and updated artists regarding schedules, scripts, and songs, facilitating the hiring of rehearsal spaces and coordinating with kitchen staff regarding food packs.

Skills & Expertise

Education

  • Diploma in Performing Arts
    Tshwane University of Technology · 2003 — Present
  • Marketing Management
    Sedibeng College · 1999 — 2000
  • Matric (Grade 12)
    General Smuts · — — 1997

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