Zella G.
Junior CRM & Workflow Automation Specialist
Open to offersNew to PlatformAbout
Zella G. is a skilled CRM & Workflow Automation Specialist with a focus on GoHighLevel (GHL). Based in Zamboanga City, Philippines, Zella excels in building automated client journeys and lead nurturing systems. Her expertise lies in optimizing CRM setups, managing pipelines, and developing email and SMS automation strategies to enhance business efficiencies and drive conversions. Currently, she serves as a Data Management Associate at Zumel Group of Companies, where she validates and updates crucial records for operational efficiency. Previously, as a Customer Support Coordinator with Ree Cooling Services, she managed service scheduling and customer communication. She has also contributed as a Sales Representative for Oro Jackpot Small Town Lottery, enhancing customer engagement. Her technical proficiency spans tools like Google Workspace, Calendly, and Meta Business Suite, making her an invaluable asset in the automation and virtual assisting domain.
Experience
Data Management Associate
Zumel Group of Companies · 2024 — PresentValidated records and updated databases utilized for reporting and operational tracking. Supported internal teams by organizing customer information to enhance communication and tracking. Enhanced workflow efficiency through consistent data management processes.Customer Support Coordinator
Ree Cooling Services · 2023 — 2024Managed inquiries from customers, scheduled services, and handled follow-up communications. Coordinated appointments between customers and technicians to expedite response time. Maintained organized service records to monitor customer history and requests, while fostering customer satisfaction through prompt communication and issue resolution.Sales Representative
Oro Jackpot Small Town Lottery · 2022 — 2023Assisted customers and actively promoted services to contribute to daily sales efforts. Kept accurate records of customer interactions and transactions. Fostered relationships with repeat customers to promote engagement.Secretary II
Panglima Hawani Realty · 2021 — 2021Organized records and files to enhance accessibility and improve document management efficiency. Provided assistance with customer inquiries and other administrative support tasks.Encoder/Bookkeeper
Edwin Andrews Airbase Golf Club · 2020 — 2021Maintained well-organized documentation to support financial tracking and record keeping. Assisted in bookkeeping and administrative reporting tasks.
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