Zenela L.

Zenela L. is a highly experienced professional in the fields of customer service and hospitality, with a career spanning nine years. She has honed her skills in roles such as Ticketing Officer and Customer Service representative at PT Kereta Api Indonesia, where she spent approximately seven years helping customers with ticket purchases and resolving their travel inquiries effectively. Her strong background in problem-solving and conflict resolution is matched by her proficiency in administrative support and data entry, using tools like Microsoft Office and Google Workspace. At Depot Lumintu Kediri, she further demonstrated her capabilities as a Restaurant Manager by overseeing daily operations and ensuring excellent customer satisfaction over her two-year tenure. Zenela holds a Bachelor's Degree in English Education from Universitas Jember and is fluent in both English and Indonesian. Currently, she is eager to apply her expertise in a remote position that offers growth in a dynamic environment.