Zerline M.
Junior Data Analyst
Open to offersNew to PlatformAbout
Zerline M. is an experienced Verification Specialist with a background in business process outsourcing, financial services, and customer support. At Open Access BPO, she managed verification workflows for over 50 retail partners, performed detailed document and data analysis, and applied fraud detection methods to ensure compliance and data integrity. Zerline also has experience as a Payment Officer in the online gaming sector, handling transaction data validation, financial reporting, and anomaly detection across multiple digital platforms. With professional development in data analytics and business intelligence, she has hands-on skills using Power BI and SQL, including dashboard creation, data transformation, and SQL querying for data extraction and modeling. Her technical proficiency spans Excel, Zendesk, Google Workspace, and cloud data integration, with a commitment to supporting businesses through robust analytics and process optimization.
Experience
Verification Specialist
Open Access BPO. · 2022 — 2024Examined customer verification data and documents to uncover anomalies, inconsistencies, and potential fraudulent activities while managing sensitive information. Oversaw verification workflows across over 50 retail partners, utilizing Zendesk and internal systems to track cases, maintain data accuracy, and ensure prompt resolution. Employed pattern recognition and rule-based decision processes to identify fraud indicators and ensure adherence to verification and security protocols. Ensured data integrity, completeness, and accuracy of customer and transaction records throughout verification procedures. Contributed to process improvement initiatives by pinpointing recurring verification issues and documentation gaps. Delivered verification outcomes and status updates to customers through clear and structured email communications.Customer Service Representative
Teletech Inc. · 2020 — 2020Handled real-time order requests from delivery riders, ensuring accurate and timely processing of orders. Displayed exceptional skill in resolving inquiries related to application and account statuses, providing clarity and effective solutions to customer concerns. Advised delivery riders on company policies, promotion eligibility criteria, and detailed information regarding their delivery histories.Online Proctor
Asia Premier One Source Inc. · 2019 — 2019Assisted and monitored test takers from various universities throughout the United States, ensuring a secure and fair examination environment. Conducted basic troubleshooting to swiftly resolve technical issues, promoting a smooth testing experience for all participants. Maintained integrity and security of examinations, establishing trust with test takers and educational institutions.Payment Officer
Zimitech Inc. · 2017 — 2018Oversaw financial transaction records across 12 playbooks and websites, ensuring accuracy and proper account management. Monitored deposit and withdrawal transactions while validating financial data and ensuring compliance with company policies and security protocols. Produced daily, weekly, monthly, quarterly, and annual financial reports to track transaction volumes, account activities, and performance trends. Reviewed transaction data to identify irregularities, documenting discrepancies and operational issues for timely resolution. Maintained organized financial documentation to ensure reporting accuracy and readiness for audits.
Skills & Expertise
Education
- Automotive Engineering TechnologyTechnological University of the Philippines · — — 2017
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