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Zhoeylin G. — Collections Specialist from Philippines

Zhoeylin G.

Collections Specialist

Philippines 3-6 years 600 - 1000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Hi! I’m a customer support professional with 5+ years of experience handling customer service, billing concerns, collections, and account management for international companies. I have experience working in fast-paced environments managing customer inquiries through phone, email, and chat while maintaining quality service and efficiency.


I am skilled in communication, problem-solving, multitasking, email and chat support, and administrative tasks. I am highly organized, reliable, and detail-oriented, with a strong commitment to delivering excellent customer experiences.


I am currently transitioning into a General Virtual Assistant role and I am eager to learn new tools, grow my skills, and provide long-term, dependable support to clients.

Experience

  • Collections Specialist

    Synchrony, Cebu · 2024 — Present
    Oversees customer accounts by negotiating payment arrangements and ensuring proper documentation is maintained.
  • Customer Service Representative

    Wipro Philippines · 2022 — 2023
    Managed a high volume of customer inquiries while resolving billing and service-related issues.
  • Customer Service Representative

    The Results · 2020 — 2022
    Provided customer support with a focus on addressing customer concerns and assisting in training new team members.

Skills & Expertise

Education

  • Bachelor of Secondary Education, Major in English
    University of Cebu Lapu-Lapu and Mandaue · 2016 — 2018

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