Zhylle O.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Zhylle O. is a dedicated Customer Service Professional with two years of experience specializing in international accounts at Alorica Philippines. With a focus on customer and sales support, Zhylle has proficiently managed high-volume inbound calls, emails, and chats, demonstrating expertise in resolving complex client inquiries efficiently. They maintain data accuracy through adept use of CRM databases while consistently meeting performance metrics such as Customer Satisfaction and Average Handling Time. Zhylle possesses a robust technical setup, including a Ryzen 5 processor and high-speed internet, which supports seamless operations from a home office. Armed with strong skills in email management, CRM database management, and customer escalation handling, Zhylle also holds a Bachelor of Science in Air Transportation from PATTS College of Aeronautics, enhancing their capability in structured and analytical problem-solving within the customer service sector.
Experience
Customer Service Representative
Alorica Philippines · 2024 — 2026Handled high-volume inbound calls, chats, and emails from international clients, addressing complex inquiries with efficiency. Maintained data accuracy by documenting client interactions and updating account records in internal CRM databases. Managed administrative tasks such as account updates and ticket tracking while navigating multiple browser tabs. Achieved target performance metrics like Customer Satisfaction (CSAT) and Average Handling Time (AHT). Utilized problem-solving skills for conflict resolution, de-escalating issues and fostering customer loyalty.
Skills & Expertise
Education
- Bachelor of Science in Air TransportationPATTS College of Aeronautics · 2019 — 2023
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