Ziad A.

Ziad A. is a trilingual Social Media Moderator based in Cairo, Egypt, with a background in Electrical Power Engineering. He brings a highly analytical and structured approach to community management. Ziad has demonstrated his abilities in managing, engaging, and growing diverse online communities across Arabic, English, and Spanish platforms. His work with Soluciones Digitales involved moderating communities on Instagram and Facebook for Spanish-speaking audiences, responding to over 200 daily inquiries, and collaborating with marketing teams to improve customer feedback strategies. As a Social Media & Community Specialist at The Trend Hive, he managed English-language customer interactions with a 95% response rate within a strict SLA. Additionally, during his tenure with Tech Market, Ziad handled Arabic content moderation and improved team efficiency with a customized FAQ template. Proficient in tools such as Meta Business Suite, Hootsuite, and Zendesk, Ziad applies his engineering background to enhance problem-solving and data analysis in social media environments.