Zigy D.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Zigy D. is an experienced Customer Service Representative who has worked across industries including health services, telecommunications, financial services, streaming media, and retail. At Ascendion, Zigy supported clients under WTW, specializing in health benefits for Whirlpool US employees and pension concerns for MUVIQ, leveraging expertise in plan review and maintaining high service standards. In prior roles with Concentrix, Zigy handled back office and collection campaigns for financial accounts, while at Foundever and TSD Global, Zigy managed inbound and outbound sales interactions, focusing on phone, internet, and automotive media services. At Valor Global, Zigy addressed customer needs for Disney+, Hulu, and ESPN+, troubleshooting technical issues and account concerns via chat, email, and phone. Zigy's roles consistently demonstrate proficiency in effective communication, technical support, and visual design.
Experience
Customer Service Representative
Ascendion · 2024 — 2025Supported clients under WTW by managing routines for Health Service Center and Pension Service Center, focusing on health benefits for Whirlpool employees in the United States and pension services for MUVIQ employees. Reviewed plan designs and ensured delivery of customer service for inquiries related to health benefits and retirement.Advisor I
CONCENTRIX · 2024 — 2024Handled a financial account, completing back office tasks and participating in a collection campaign.Sales Representative
FOUNDEVER · 2023 — 2024Responded to inbound phone calls and managed online inquiries from customers seeking information on phone and internet services, addressing requirements with professionalism and empathy.Outbound Sales Representative
TSD Global · 2021 — 2022Contacted SiriusXM subscribers with past due balances, negotiating payment arrangements to help resolve balances and prevent cancellation of services.Customer Service Representative
Teleperformance · 2019 — 2021Managed several accounts including health care, telco, and retail by assisting new patients with plan insurance and carrying out relevant administrative duties.Virtual experience advocate
Valor GlobalDelivered customer support for Disney+, Hulu, and ESPN+ by addressing inquiries via chat, email, and potentially phone. Troubleshooted technical issues regarding streaming quality, billing, device compatibility, content access, and account concerns.
Skills & Expertise
Education
- BS Marine EngineeringNAMEI POLYTECHNIC INSTITUE · 2015 — 2018
- SecondaryLA IMMACULADA CONCEPCION SCHOOL · 2011 — 2015
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