Zikhona N.
Senior Executive Assistant and Customer Success Specialist
Open to offersNew to PlatformAbout
Zikhona N. is an accomplished Executive Personal Assistant and Customer Success Professional with more than ten years of experience supporting executives and managing client interactions across the mining, telecommunications, financial services, and retail sectors. At Gcinile Coal Mine, she oversees executive calendars, confidential documentation, meeting coordination, and travel logistics. In her present role at Mix Telematics, Zikhona addresses customer complaints, maintains SLAs, manages inbound communications, and ensures updates within CRM and fleet management systems. Her prior experience includes supporting office operations at Gcinile Platinum Mine and providing call center support at Mr Price Financial Services and MTN. Zikhona also leads Zicco Fashions, managing customer service, operations, and social media marketing. She is adept with CRM systems, remote collaboration, and client relationship management in fast-paced environments.
Experience
Personal Assistant
Gcinile Coal Mine · 2025 — PresentOversees executive calendars, arranges meetings and appointments, and prepares reports, presentations, and confidential documents. Coordinates travel bookings for flights and accommodation, organizes and records meeting minutes, and ensures all official records remain confidential. Acts as primary liaison for executives, staff, and external parties. Tracks critical deadlines and handles follow-ups on outstanding executive tasks.Corporate Customer Care Consultant
Mix Telematics · 2023 — PresentResponds to customer complaints and maintains a 95% SLA while handling all inbound calls and client email queries. Clarifies requirements for complaint resolution, manages insurance certificate and statement requests, and updates customer information as needed. Provides online access credentials, verifies customer details, manages temporary registrations, and schedules regular meetings and visits to maintain fleet functionality and minimize non-communicating percentage. Collaborates with the team through Teams meetings and updates vehicle records on the Dynamix system.Administrator/PA
GCINILE PLATINUM MINE · 2021 — 2023Directed daily office functions to facilitate efficient workflow, addressed incoming communications, and ensured consistent calendar and appointment management for leadership. Maintained organized filing systems, prepared administrative reports and documents, and managed routine procurement of office supplies. Assisted with bookkeeping, coordinated travel and events, supported HR tasks including interview scheduling and employee record keeping, and upheld confidentiality and general administrative assistance for the team.Founder & Owner
Zicco Fashions · 2016 — PresentManages all aspects of small business operations, oversees sourcing and logistics, and fosters supplier partnerships. Responsible for customer service, sales processes, invoicing, and maintaining records. Leads brand promotion efforts through social media marketing and online engagement.Call Centre Agent
Mr Price Financial Services · 2013 — 2016Handled customer account queries and payment arrangements, updated client data, performed administrative tasks, and supported collections in line with established company policies.Customer Service Executive
MTN · 2010 — 2013Delivered service support for mobile products and services and resolved billing, account, and service-related issues for customers.Telesales Agent
Velocity Call Centre · 2010 — 2010Initiated outbound sales calls to promote company products, worked towards monthly sales targets, and managed associated administrative and customer service responsibilities.
Skills & Expertise
Education
- Diploma in Project ManagementOxbridge Academy
- National Senior Certificate (Matric)Hollycross High school
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