Zimkita B.

Bulelwa M. is a seasoned IT Helpdesk and Customer Support professional with over two decades of experience. She specializes in technical support, primarily within helpdesk administration and user support environments. During her expansive career at the City of Cape Town Municipality, she effectively administered the AHD Helpdesk Management System and a CRM Application, ensuring seamless telephonic and remote user support. Her role involved managing support calls, troubleshooting issues related to Microsoft Windows environments, and overseeing user account administration. Her earlier experiences include working with Telkom South Africa and PN Energy Services, where she honed her skills in directory support and data management. Bulelwa's educational background in Bookkeeping and Accounting, along with certifications in Helpdesk and Customer Communication, underscore her analytical and problem-solving prowess.