Zimvo C.
Mid-Level Customer Service Agent
Open to offersNew to PlatformPortfolios
About
Zimvo C. is a dedicated Customer Service Agent with over a decade of experience serving diverse industries including hospitality, healthcare, education, retail food service, and AI research. At Native Camp, Zimvo delivers one-on-one online English lessons with a strong command of grammar, pronunciation, and digital classroom tools, adapting instruction for varied skill levels across Asia. As an English Language Content Evaluator at Outlier.org, Zimvo collaborates on advanced projects in AI training, specializing in prompt engineering, response evaluation, and visual language annotation for large language models. In healthcare, Zimvo improved patient experience metrics at Mediclinic by conducting rounds, resolving feedback, and managing confidential reports. Prior roles at Farah Experiences LLC and Debonairs Pizza honed CRM management, guest complaint resolution, and operations support. Zimvo’s background is complemented by studies in culinary arts and home-based nursing care.
Experience
Customer Service Agent
Native Camp (Remote – Japan) · 2025 — PresentProvided tailored one-on-one English lessons to students across Asia, concentrating on conversational fluency, grammar, and pronunciation within Native Camp’s digital classroom. Customized teaching methods for diverse learners, ranging from beginners to advanced levels, while employing prepared materials and spontaneous conversation techniques to enhance student confidence.English Language Content Evaluator (Contract, Remote)
Outlier.org (Freelance) · 2024 — PresentCollaborated on various advanced AI training initiatives to enhance English language comprehension and visual processing in large language models. Developed innovative prompts across different datasets to challenge and improve model reasoning and adaptability. Evaluated model responses for quality, fluency, and coherence by assessing accuracy and human likeness.Patient Experience Representative (Temporary)
Mediclinic · 2022 — 2023Conducted feedback sessions with unit managers to address patient experience concerns and monitored SHEM case statuses. Engaged in hospital rounds to resolve patient issues prior to discharge and compiled monthly reports on KPIs, NPS, and patient feedback. Assisted with Wi-Fi setups, IT support, and complaint resolutions, while maintaining confidentiality.Communications control coordinator
Farah Experiences LLC · 2016 — 2021Organized meetings and events for the department, facilitating improved team communication. Managed CRM guest data and addressed live chat complaints to enhance satisfaction. Oversaw travel bookings and event execution within theme parks, while also maintaining website content and safety logs.Cashier & Customer Service Representative
Debonairs Pizza · 2011 — 2016Handled order processing through various channels, including in-store, phone, and online, while effectively upselling items and addressing customer complaints. Balanced tills, managed inventory, and ensured communication between the kitchen and service staff, contributing to a clean and welcoming service atmosphere.
Skills & Expertise
Education
- Diploma in Culinary Arts and Food & Beverage ManagementBlue Ribbon School of Hospitality & Cookery · 2009 — 2011
- Matric CertificateGet Ahead High School · 2006 — 2008
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