Ziphozonke M.
Junior Call Centre Agent
Open to offersNew to PlatformAbout
Ziphozonke M. is a professional with a strong foundation in creative development, rooted in his studies at IIE’s Vega School, which ignited his passion for marketing and the advertising industry. With a higher certificate in Creative Development, he possesses a nuanced understanding of design, branding, and business. Accumulating over two years in the call center industry, including a substantial role at United Airlines, Ziphozonke has honed his problem-solving and communication skills. His role involved tackling customer service challenges, which demanded mastery of patience and effective client interaction. His work at S.S Konke Dispensaries and Zemvula Distribution highlights his commitment to community service, focusing on improving health services and educational resources in local townships. Fluent in IsiZulu and English, Ziphozonke also displays a keen interest in the dramatic arts, informed by his high school tenure, further exemplifying his diverse skill set.
Experience
Sales Associate
Ignition for VodacomContributed to Vodacom sales within a call centre environment.Customer Service Representative
CCIParticipated in a customer service campaign named TalkTalk.Call Centre Agent
United AirlinesWorked in the call centre industry, developing problem-solving and communication skills while managing night shifts.Employee
S.S Konke Dispensaries Pty.LtdCollaborated with team members to establish medical dispensaries in various Kwa-Zulu Natal townships, aiming to address health issues in the community.Employee
Zemvula DistributionSupported the initiative to ensure children receive proper food and education, while assisting in the delivery of school supplies and food items.
Skills & Expertise
Education
- MatricNew Forest High School · 2017 — 2021
- Higher Certificate in Creative DevelopmentIIE's Vega School
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