Zoi A.
Junior Hemodialysis Nurse
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Zoi A. is a dedicated Registered Nurse with a solid foundation in the healthcare sector, specializing in hemodialysis treatments. At Ace Sta. Maria Medical Center, she served as the Hemodialysis Head Nurse, overseeing daily operations, supervising nursing staff, and ensuring compliance with hospital policies. Her role involved providing safe and effective hemodialysis treatment, monitoring patient conditions, and collaborating with the healthcare team to deliver quality patient care. Additionally, Zoi has experience as a Customer Service Representative, where she assisted customers with account inquiries, resolved concerns, and provided information through various communication channels. She has also held roles at Bocaue Specialist and Medical Center and St. John Biocare and Dialysis Center, further applying her expertise in advanced cardiovascular life support. Zoi possesses a Bachelor of Science in Nursing and has completed specialized training in Basic Life Support and Advanced Cardiovascular Life Support.
Experience
Hemodialysis Head Nurse
Ace Sta.Maria Medical Center · 2025 — 2026Oversaw the daily operations of the hemodialysis unit, supervised nursing staff, ensured safe and quality patient care, managed resources and equipment, and maintained compliance with hospital policies and infection control standards.Hemodialysis Staff Nurse
Ace Sta.Maria Medical Center · 2025 — 2026Provided safe and effective hemodialysis treatment, monitored patients at various stages, administered prescribed medications, and collaborated with the healthcare team to ensure quality patient care while adhering to infection control standards.Hemodialysis Staff Nurse
Bocaue Specialist and Medical Center · 2024 — 2025Administered safe and efficient hemodialysis treatment, monitored patient conditions, delivered prescribed medications, and maintained infection control standards to ensure overall quality patient care during the dialysis process.Hemodialysis Staff Nurse
St. John Biocare and Dialysis Center · 2023 — 2023Delivered safe and effective hemodialysis treatment, tracked patients before, during, and after dialysis, administered medication as prescribed, and ensured adherence to infection control protocols in collaboration with the healthcare team.Customer Service Representative
CertainlyCX · 2023 — 2023Handled customer account inquiries, resolved concerns, and provided detailed information about environmental credit card services and benefits through multiple communication channels.Company Nurse
Protemps Inc · 2023 — 2023Provided occupational health services, administered first aid, monitored employee health and wellness, maintained medical records, and ensured compliance with workplace health and safety requirements for deployed personnel and agency staff.Customer Service Representative
CompassExperience Labs · 2017 — 2021Assisted customers with account inquiries, addressed concerns, and offered information about services and benefits through various communication channels to deliver excellent customer support.General Virtual Assistant
Bibibuzz · 2017 — 2019Conducted manual lead generation, researched prospective clients, managed databases, and supported administrative and outreach activities to drive business growth.Customer Service Representative
Concentrix former Convergys Philippines · 2016 — 2017Provided customer support for Microsoft products and services, assisted with account inquiries and technical issues, and ensured a positive customer experience through effective problem resolution.Central Supply Staff
Skyline Hospital and Medical Center · 2015 — 2016Managed the receiving, storing, preparation, and distribution of medical supplies and equipment, ensuring adequate inventory levels to support efficient hospital operations.Customer Service Representative
Concentrix former Convergys Philippines · 2013 — 2015Handled customer inquiries, resolved concerns, and provided detailed information about services and benefits to maintain high standards of customer support.
Skills & Expertise
Education
- Bachelor of Science in NursingDr. Yanga’s Colleges Inc.
- Additional Units for Bachelor of Science in Secondary EducationSt. Mary’s College of Borongan
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