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Zola G. — Senior Technical Support Specialist from South Africa

Zola G.

Senior Technical Support Specialist

South Africa 1-2 years
Open to offersNew to Platform
Languages
English
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About

Zola Gift K. is an experienced Technical Support Specialist based in Gauteng, South Africa, with over six years supporting enterprise and multi-site environments across industries including manufacturing, electrical engineering, and mining. Zola has provided Tier 1–2 technical support for companies such as Nutrifactore SA, MTManufacturing, Rb Worxs, Nsibandos Electrical, Oyisii Engineering, Anglo Gold Ashanti, and Select PPE. His expertise includes data analysis (Excel, SQL), remote support and troubleshooting, and cloud system administration (AWS, Azure). Zola’s scope of responsibility has ranged from analyzing and resolving support cases, documenting technical solutions, and developing user guides, to managing incident resolution, workflow automation, and cloud IoT infrastructure deployment. He is adept at using tools such as MS Teams, Google Suite, Windows Server, and VoIP systems, and has delivered support for HR & SAP systems, ensuring operational reliability for globally distributed teams.

Experience

  • Freelance IT Support Specialist

    Nutrifactore SA, MTManufacturing, Rb Worxs, Nsibandos Electrical, Oyisii engineering Pty Ltd · 2020 — 2025
    Provided Tier 1–2 technical support for various software and systems, focusing on connectivity issues to enhance customer satisfaction. Analyzed and troubleshot support cases, offering effective solutions through remote support and knowledge base content. Created user engagement content and developed documentation such as user guides and analytics dashboards. Facilitated remote training using MS Teams and Google Suite, and automated workflows for improved processes.

  • Operations Manager

    Vimbela Ngozi Systems · 2021 — 2022
    Oversaw IT/IoT infrastructure across multiple sites, ensuring the functionality of cloud systems and emergency communication networks. Designed and implemented cloud environments, employing AWS IoT Core and Azure Edge for effective data monitoring and synchronization. Coordinated system installations and maintenance with vendors and engineers, maintaining thorough documentation and delivering analytics dashboards to management.

  • Technical Support

    Select PPE · 2017 — 2017
    Provided remote and on-site support for issues related to Windows systems and network configurations. Managed support tickets to ensure timely resolutions, enhancing client engagement while documenting issues and system changes for knowledge sharing.

  • IT Systems Support Developer

    Anglo Gold Ashanti · 2015 — 2016
    Conducted data analysis, migration, and validation using Excel and SQL for client projects, ensuring data accuracy. Supported HR and SAP systems by automating workflows and minimizing downtime, while developing user guides and technical documentation to guarantee data reliability.

Skills & Expertise

Customer SupportTech SupportIT and NetworkingData AnalysisBusiness Intelligence AnalystData Analyst

Education

  • HND in Computing & Information Systems Development
    Heriette Watt London School of Business and Management, Pearson · — — 2015