Zoleka S.
Mid-Level Retail Manager
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About
Zoleka S. is a results-oriented professional with a diverse background in retail management, educational administration, and financial services. Demonstrating a proven track record in optimizing operational workflows and leading high-performing teams, she excels in maintaining meticulous records. At Ub’Dope Shishini, she managed daily store operations, including inventory management, staff supervision, and financial oversight, ensuring compliance with health and safety regulations. As an administrative assistant at Orlando SDA Primary School, she adeptly handled front desk management, student record maintenance, and logistical coordination of school events. In the financial sector as a sales consultant at 1Life direct, she specialized in lead generation and client relations, providing valuable policy administration and regulatory adherence. Armed with a higher certificate in economics from Unisa, and certifications in business administration and project management, Zoleka leverages her expertise in operational management, financial literacy, sales, and compliance to drive success across both traditional and remote work environments.
Experience
Store manager
Ub’Dope Shishini · 2024 — 2025Manage daily store operations, including opening and closing procedures, inventory management, and stock replenishment to ensure product availability. Recruit, train, and supervise staff, managing scheduling and conducting performance reviews to maintain customer service standards. Monitor sales targets and KPIs, manage store budgets, and oversee cash handling and point-of-sale (POS) reconciliations. Organize the store layout and displays according to brand standards to enhance the customer experience. Ensure compliance with health, safety, and security protocols.Administration assistant
Orlando SDA Primary school · 2020 — 2021Serve as the primary contact for parents, students, and visitors, handling inquiries via phone, email, and in person. Manage and update student databases, ensuring confidentiality in attendance records, enrollment files, and medical information. Provide clerical support to teaching staff and school leadership by preparing documents, newsletters, and meeting minutes. Assist in coordinating school events, field trips, and parent-teacher conferences while monitoring and ordering office and classroom supplies.Sales Consultant
1Life direct · 2017 — 2018Conduct lead generation by identifying potential clients through networking, referrals, and cold calling to present insurance products. Perform needs assessments by consulting with clients to understand their financial situations and family needs, recommending appropriate policy coverage. Assist clients in the application process, ensuring accurate documentation is submitted to the underwriting department. Provide support to policyholders, answering questions regarding premiums, beneficiaries, and the claims process. Maintain knowledge of insurance laws and internal compliance standards to follow ethical selling practices.
Skills & Expertise
Education
- Higher certificate in Economics and management sciencesUnisa · — — 2025
- Pre-degree Program in Bcom lawPearson Institute · — — 2014
- MatricQueens High school · — — 2013
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